Partner Success Manager

SOTI; Mississauga; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Ein innovatives Unternehmen in der Softwareentwicklung sucht einen Partner Success Manager, der die Möglichkeit hat, in einem dynamischen und schnelllebigen Umfeld zu arbeiten. Diese Rolle bietet die Chance, mit führenden Technologien zu arbeiten und komplexe Projekte zu übernehmen. Sie werden Teil eines engagierten Teams, das Wert auf persönliches Wachstum und kontinuierliche Innovation legt. Wenn Sie leidenschaftlich daran interessiert sind, Kundenbeziehungen zu pflegen und die Erfolgsgeschichte des Unternehmens mitzugestalten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 1-2 Jahre Erfahrung in kunden-/partnerorientierten Rollen.
• Erfahrung als Sales Coordinator oder Sales Assistant in einer SAAS-Firma.

Responsibilities

• Vorbereitung und Versand von Angeboten an Kunden über Salesforce.
• Unterstützung des Account Managers bei täglichen Aufgaben.

Skills

Kunden-/Partnerbetreuung

Salesforce

CRM-Tools

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Problemlösungsfähigkeiten

Zeitmanagement

Education

Erfahrung im Kunden-/Partnerkontakt

Erfahrung in einer SAAS-Firma

Tools

Salesforce

CRM-Tools

Job description

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SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Partner Success Manager

Location: Mississauga, Canada (Hybrid)

Who We Are:

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they’ve always been done.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You'll Do:

• Prepare and send quotes to customers via Salesforce.
• Process orders and invoices accurately and timely
• Support the Account Manager and other sales staff with their daily tasks and responsibilities.
• Support perpetual cloud licenses and ensure a smooth transition for customers.
• Help with support ticket escalations and follow up with customers until resolution.
• Act as an out-of-office back up for the Senior Account Manager and other sales staff
• Coordinate with other departments such as marketing, product development, and customer service to ensure customer satisfaction and retention.
• Maintain and update customer records and sales data in Salesforce and other CRM tools.
• Generate and analyze sales reports, and provide feedback and suggestions for improvement.
  
  

Qualifications:

• 1–2-year customer/partner-facing experience
• Previous experience as a Sales Coordinator, Sales Assistant, or similar role in a SAAS company
• Proficient in Salesforce and other CRM tools
• Excellent communication, interpersonal, and negotiation skills
• Strong organizational, time management, and problem-solving skills
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks and deadlines in a fast-paced environment.
• Knowledge of SAAS products and services and industry trends
  
  

If you want to bring your ideas to life, apply at SOTI today.

We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at [e-mail].

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Software Development

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