Partner Enablement Manager New Montreal, Quebec, Canada

Lightspeed; Montreal; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Partner Enablement Manager to enhance partner relationships and drive growth. In this dynamic role, you will oversee the onboarding of partners, develop tailored training resources, and ensure a seamless experience for both new and existing partners. If you have a passion for teaching and technology, and thrive in a collaborative environment, this opportunity is perfect for you. Join a forward-thinking company that values inclusion and offers genuine career growth opportunities, along with a flexible work environment and a range of benefits designed to keep you happy and healthy.

Benefits

Uncapped commission

Fitness & Wellness benefit: $500 CAD per year

Unlimited Paid Time Off

Flexible working policy (Remote, hybrid or office-based)

Parental leave Top-Up

Lightspeed share scheme

Qualifications

• Proven experience in Strategic Partnerships and Onboarding.
• Strong proficiency in Salesforce and Google Apps.

Responsibilities

• Onboard referral partners and guide them through the onboarding journey.
• Develop and deliver training courses and resources for partners.

Skills

Strategic Partnerships

Onboarding

Education/Training

Sales

Communication Skills

Problem-Solving Skills

Time Management

Adaptability

Education

Bachelor's Degree

Tools

Google Apps

Microsoft Office Suite

Salesforce

LMS tools

Job description

Hi there! Thanks for stopping by

We’re looking for a Partner Enablement Manager to join our growing Partnerships team in NoAM Retail.

Reporting to the Head of Partnerships, you will play a pivotal role in driving growth by overseeing the partner onboarding journey, equipping new partners for long-term success, and supporting the ongoing upskilling of both newly onboarded and existing partners at Lightspeed Commerce. You will work closely with cross-functional Lightspeed teams in order to deliver an optimal partner experience within the NoAM Partnerships business unit.

In this role, you’ll have an opportunity to combine a passion for teaching and enthusiasm for technology to establish positive partner relationships. You possess excellent communication and proven problem-solving skills.

What you’ll be doing:

1. Act as the POC and onboard referral partners within the distribution channel
2. Communicate clearly and effectively with partners while guiding them through the onboarding journey
3. Develop enablement resources and training tailored to both SMB and mid-market strategic clients, emphasizing how Lightspeed solutions address the specific needs of these segments, including more complex workflows, multi-location operations, and advanced integrations such as ERP
4. Work diligently to meet the needs of a versatile partner base as we continue to scale
5. Implement and maintain new workflows, processes, and playbooks in order to improve the partner onboarding experience
6. Develop and deliver training courses + ongoing webinars which incorporate Lightspeed’s strategy, mission, and technology with our sales methodologies to employees and partners and develop reusable assets, such as sales one-pagers, guides, and recorded training sessions, to enable self-service learning and reduce manual work for activities with recurring focuses such as in the ERP space
7. Analyze data and quantify efficiency gains within the partner onboarding journey, identifying indicators to continuously drive improvements
8. Demonstrate a strong understanding of Retail SaaS technology concepts and translate this knowledge to the Lightspeed Commerce platform
9. Effectively communicate to both business and technical partner personas
10. Create an engaging Partner learner experience using a variety of instructional techniques and delivery methods, including virtual learning both live self-led and through ongoing partner webinars
11. Document and measure all partner feedback to raise the bar on the curriculum quality and onboarding journey
12. Work with internal stakeholders to ensure accurate, impactful, and effective content
13. Stay up to date on industry trends, partner feedback, and product updates to ensure training programs remain relevant and cutting-edge

What you need to bring:

1. Proven experience in Strategic Partnerships, Onboarding, Education/Training, and/or Sales
2. Agile and solutions-focused; must be able to adapt to an ever-changing environment
3. Strong proficiency in Google Apps, Microsoft Office Suite, Salesforce, and LMS tools
4. Proven track record of working collaboratively with cross-functional teams
5. Ability to handle high volume situations with effective time management and attention to detail skills
6. Excellent oral and written English communication and group presentation skills to various audiences
7. Success in developing and implementing workflows across teams and organizations
8. Resourceful and adopt a “will-do” attitude
9. You bring energy and passion
10. Self-sufficient and take initiatives to drive areas of improvement

What’s in it for you?

Come live the Lightspeed experience...

1. Ability to do your job in a truly flexible environment;
2. Genuine career opportunities in a company that’s creating new jobs every day;
3. Uncapped commission;
4. Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

1. Lightspeed share scheme (we are all owners)
2. Immediate access to our benefits plan
3. RRSP match after 3 months
4. Fitness & Wellness benefit: $500 CAD per calendar year
5. Unlimited Paid Time Off
6. Flexible working policy (Remote, hybrid or office-based)
7. Parental leave Top-Up

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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