Partner Associate Toronto, ON UBRJP00029311 $27.00 / hr

Kastech; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

Kastech is looking for a motivated Operations Associate to enhance operational processes and support merchants on the Uber Eats platform. In this contract role, you will manage workflows, oversee fraud investigations, and communicate across teams to drive results. If you are detail-oriented and thrive in a fast-paced environment, we want you on our team!

Qualifications

• 1–2 years of experience in operations or project management.
• Proficiency in technology and quick learning of new software.
• Strong written and verbal communication skills.

Responsibilities

• Manage and track operational processes to improve merchant experience.
• Oversee fraud investigations and ensure resolution.
• Monitor key initiatives and report on outcomes.

Skills

Organizational Skills

Communication Skills

Problem Solving

Adaptability

Job description

Who You Are

We are seeking a highly motivated, detail-oriented Operations Associate to join our dynamic team supporting Uber Eats merchants across Canada. In this critical contract role, you will manage and optimize operational processes, investigate merchant requests, and help drive the adoption of key platform features. Your organizational skills and attention to detail will ensure a seamless merchant experience and contribute directly to the growth of Uber Eats.

As an Ops associate, you’ll be responsible for managing and tracking recurring operational processes, including identifying areas of opportunity, driving completion of tasks such as increasing adoption of certain features on the Uber Eats platform, and coordinating with support teams. Your primary goal is to ensure that each process we track and manage yields the best merchant experience possible.

You’ll have the opportunity to work with a top-notch operations team and will get to see the impact of your work on a daily basis. This is a contract role, but you'll hold a critical position in helping grow Uber Eats in Canada.

What You'll Do

Operational Process Management: Run and track recurring operational workflows, establish new processes, and identify opportunities for improvement in collaboration with cross-functional teams.
Merchant Support & Investigation: Oversee and program-manage fraud investigations raised by support teams, ensuring timely and thorough resolution.
Communication Audits: Review and enhance communications for various markets, ensuring accuracy, clarity, and correct deployment.
Performance Tracking: Monitor the progress of key initiatives, analyze adoption rates of new features, and report on process outcomes.
Project Management: Coordinate multiple projects simultaneously, ensuring all deliverables meet internal deadlines and stakeholder requirements.

What You'll Need

1–2 years of experience in operations, project management, or a related field.
Exceptional organizational skills with a keen eye for detail and the ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills.
Adaptability and resilience in a dynamic, rapidly changing environment.
Quick learner with proficiency in technology, including new software and systems.
Self-motivated, proactive, and collaborative team player.