Part Time VIP Host - Seasonal - Cineplex Cinemas University District & VIP

Cineplex Entertainment LP; Calgary; On-site; CAD 19,000 - 25,000; Full time

Job summary

Cineplex VIP Cinemas in Calgary is seeking dynamic Host/Hostess to welcome and seat guests, delivering attentive service and ensuring a warm VIP experience.

As an ambassador for the VIP concept, you will engage guests, stay informed on menu options, and maintain a clean, organized service area while working evenings, weekends, and holidays.

No prior VIP experience is required; training is provided and growth opportunities exist within Cineplex's hospitality teams.

Qualifications

• Positive, enthusiastic and professional attitude.
• Excellent hospitality and customer service to ensure guest satisfaction.
• Organizational behavior to maintain consistency in guest experience.
• Strong problem solving and ability to think quickly in a fast-paced setting.
• Basic math and computer literacy.
• Knowledge of a second language is a plus.
• Ability to stand for long periods and work evenings, weekends and holidays.

Responsibilities

• Greet guests in the VIP lounge and engage them to set a personalized VIP tone.
• Prepare the service environment: tables, napkins, utensils, and condiments.
• Communicate VIP options and menu details to promote offerings.
• Maintain a clean, organized service area and wash glassware as needed.
• Assess levels of service and follow provincial safety guidelines for alcohol service.

Skills

Positive attitude

Hospitality understanding

Customer service

Organizational behavior

Problem solving

Math skills

Computer literacy

Second language a plus

Flexible schedule

Job description

City: Calgary

What you will do:

Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar offers cocktails, martinis, beer and wine selections. Our diverse menu includes popular selection of appetizers, entrees and desserts. The wide variety of VIP food and drink contribute to Cineplex’s ranking as one of the top 15 food and beverage providers in Canada. As a rapidly expanding area of Cineplex’s business, the Cineplex VIP Cinemas offers exciting food and beverage career opportunities for energetic, experienced individuals who are looking for growth and development in the food and beverage industry. The Cineplex team is passionate about providing each and every guest with an exceptional entertainment experience and offers enthusiastic professionals an exciting opportunity for growth and development in the hospitality industry.

Right now Cineplex is looking for a dynamic Host/Hostess Hosts at VIP Cinemas act as ambassadors for the VIP experience. Hosts are responsible for positive guest interactions while greeting and serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guest needs, making them feel welcome, comfortable, important and relaxed. They greet and seat guests prior to their dining experience, act as a concierge who answers all guest’s questions and orientate them to the VIP experience.

Key responsibilities:

• Working Directly with the Public – Enthusiastically greeting guests in the VIP lounge, engaging guests in friendly conversation; setting the tone for a personalized VIP experience
• Preparing the service environment – Preparing the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks
• Communication of VIP experience - Staying updated on current menu options, specialties and menu deviations; sharing in-depth menu expertise with guests to promote products and services available within the VIP Concept
• Maintain a clean workspace – Washing glassware and utensils after each use; maintaining a clean, well-organized service area; performing basic cleaning tasks as needed or directed by the Managers.
• Determining levels of service – Utilizing provincial safe service training to determine if a guest has been over served alcohol

Qualifications:

• Positive, enthusiastic and professional attitude, and excellent communication skills
• Superior understanding of hospitality and customer service and proven ability to deliver an exceptional guest experience
• Organizational behavior to establish consistency in the guest experience
• Proven problem solving and quick thinking skills in fast-paced situations
• Math skills and computer literacy
• Knowledge of a second language is considered a plus
• Extended periods of time standing, walking, bending, carrying and assisting with various service tasks
• A flexible schedule that includes evenings, weekends and holidays

Health & Safety:

Management will be held accountable for the Health & Safety of all employees under their supervision. Management is responsible to ensure that machinery and equipment are safe and that employees work in compliance with established safe work practices and procedures. Employees must receive adequate training in their specific work tasks to protect their health and safety. All reported injuries that meet reporting requirements must be reported immediately to the General Manager and the Health & Safety Manager.

Inclusion & Diversity

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Life at Cineplex:

Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies – operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families. At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more. Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence. We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you.

Learn more about our businesses through the links below.

Cineplex | Cineplex Digital Media | | Cineplex Media | Cineplex Store | Player One Amusement Group | Playdium | The Rec Room | SCENE

Les hôtes et hôtesses des cinémas VIP agissent comme des ambassadeurs de l'expérience VIP.

Ils sont responsables des interactions positives avec les invités tout en les accueillant et les servant de manière amicale et efficace. À tout moment, les hôtes doivent être à l’écoute des besoins de nos invités et les faire sentir comme chez eux à l’aise et importants. Ils accueillent et installent les invités à leur table avant leur repas, jouent le rôle de concierge qui répond à toutes les questions des clients et les orientent vers l’expérience VIP.

Responsabilités clés :

• Travailler directement avec le public – Accueillir avec enthousiasme les invités dans le salon VIP et les engager dans une conversation amicale; donner le ton pour une expérience VIP personnalisée
• Préparer l'environnement de service – Préparer les tables, y disposer les serviettes et les ustensiles, s'assurer que les récipients des condiments sont remplis, effectuer toutes les autres tâches de préparation
• Communiquer l'expérience VIP – Rester à jour sur les options au menu actuelles, les spécialités et les différences au menu; partager une expertise approfondie du menu avec les clients pour promouvoir les produits et services disponibles dans le concept VIP
• Maintenir un espace de travail propre – Laver les verres et les ustensiles après chaque utilisation; maintenir une zone de service propre et bien rangée; effectuer des tâches de nettoyage de base au besoin ou sous la direction des directeurs
• Déterminer des niveaux de service – Utiliser la formation provinciale sur le service sécuritaire pour déterminer si on a servi trop d'alcool à un invité

Qualifications :

• Attitude positive, enthousiaste et professionnelle, et excellentes compétences en communication
• Compréhension supérieure de l'hôtellerie et du service à la clientèle et capacité avérée à offrir une expérience exceptionnelle aux invités
• Comportement organisationnel pour assurer la cohérence de l'expérience aux invités
• Compétences avérées en résolution de problèmes et capacité à raisonner rapidement dans un environnement dynamique
• Compétences en mathématiques et connaissances informatiques
• La connaissance d'une langue seconde est considérée comme un atout
• Longues périodes de temps à se ternir debout, à marcher, à se pencher, à porter et à assister à diverses tâches de service
• Un horaire flexible qui comprend les soirées, les fins de semaine et les jours fériés
• Certificat de salubrité alimentaire provincial requis

Santé et sécurité:

La direction sera responsable pour la santé et la sécurité de tous les employés sous sa supervision. Elle est responsable de la sécurité des machines et du matériel et de la conformité des employés aux pratiques et procédures de travail sécurisés établis. Les employés doivent recevoir une formation adéquate propre à leurs tâches spécifiques afin de protéger leur santé et leur sécurité. Toutes les blessures signalées qui répondent aux exigences en matière de rapport doivent être immédiatement signalées au directeur général et au responsable de la santé et de la sécurité.

Inclusion & Diversity

Cineplex est un employeur offrant l'égalité des chances à tous et s'engage à embaucher et à conserver une main-d'œuvre diversifiée. Nous encourageons et accueillons les candidatures de tous les horizons intersectionnels. La somme des différences individuelles, des expériences, des connaissances, de l'innovation, de l'expression personnelle, des capacités uniques et des talents représente une partie importante de notre culture. En valorisant une main-d'œuvre diversifiée, nous appliquons des pratiques d'embauche qui sont justes et équitables.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail]. While we appreciate all interest, only those candidates selected for an interview will be contacted. We are driven by a united passion for delivering exceptional experiences. Become part of our award-winning culture! Our next evolution starts with you. A social playground for the young at heart, we offer shareable entertainment for the senses, with premium food & drink, games and live shows.

Learn more about our businesses through the links below.

Cineplex | Cineplex Média numérique | | Cineplex Média | Boutique Cineplex | Groupe de divertissement Player One | Playdium | The Rec Room | SCÉNE