Part-Time Tourism Ambassador

Town of Whitby; Whitby; Hybrid; CAD 60,000 - 80,000; Part time

Job summary

The Town of Whitby is seeking a passionate Part-Time Tourism Ambassador to promote our vibrant community as a destination of choice. In this role, you will assist visitors by providing information about local attractions and events. Join our dynamic team dedicated to enhancing the visitor experience and showcasing Whitby's rich cultural heritage.

Benefits

Flexible hours

Community engagement

Qualifications

• 1-2 years experience in a public-facing role.
• Experience in tourism industry is an asset.
• Valid Class G driver's license required.

Responsibilities

• Provide information and assistance to tourists about local attractions.
• Deliver exceptional customer service.
• Maintain cleanliness and organization of the visitor center.

Skills

Customer service

Communication

Problem-solving

Education

High School Graduation

Additional education in tourism or hospitality

Tools

Microsoft Office

Adobe Creative Suite

Social media

Job description

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Join to apply for the Part-Time Tourism Ambassador role at Town of Whitby

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This range is provided by Town of Whitby. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$20.52 / hr - CA$22.84 / hr

Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

Who We Are

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Let’s grow together.

What You Will Get To Do

Reporting to the Manager, Events, Culture and Tourism, the Tourism Ambassador position is responsible for promoting Whitby as a destination of choice by creating a welcoming place for visitors to get information about the community.

The Whitby Tourism pop-up Visitor Centre is located along the Waterfront in Shirley Scott Park to support tourism at the waterfront a priority as identified in Destination Whitby – Tourism Strategy 2022 – 2025 and the Community Strategic Plan. This seasonal position will help improve the visitor experience and contribute to the economic impact of tourism in the Town of Whitby by providing a place for visitors to connect with an enthusiastic individual who has knowledge of Whitby and the area.

Responsibilities include :

• Providing information and assistance to tourists and residents about local attractions, special events, shopping, dining, accommodations, transportation and activities
• Inspire visitors with their passion for the local culture, history, food and attractions.
• Respond to inquiries either face to face, or via email and phone about the Town of Whitby’s tourism attractions, visitor experiences and possible excursions.
• Ensuring tourist or visitor information includes guides, maps, or other resources are available and up to date
• Deliver exceptional customer service and maintain a positive working environment.
• Handling customer complaints : Ensuring that customer issues are addressed and resolved.
• Maintain the cleanliness and organization of the visitor centre.
• Perform administrative tasks and handle operational tasks (putting out and putting away bistro tables at the beginning and end of the day) as related to the visitor centre.
• Assist with creating and maintaining social media content and distribution of brochures.
• Monitors and reports on performance metrics, staff / visitor feedback and observations; and
• Other duties as assigned,

It is anticipated that shifts will be scheduled Wednesday to Sunday during peak visitor times.

Who You Are

Our Creative Communities team is looking for an enthusiastic, solutions-oriented team player who is passionate about Whitby and who takes initiative and thrives on a high performing team. You are self-motivated, self-starting and utilize a proactive approach to work, and are able to work autonomously, while also valuing partnerships. Your excellent communication and interpersonal skills coupled with your experience enables you to skillfully build, establish and maintain positive working relationships. You demonstrate tact, diplomacy and sound discretion when working with staff, tourism providers, volunteers, and the public. You understand organizational and political sensitivities and priorities and act accordingly.

A high volume of work does not intimidate you. As far as you’re concerned, anything worth doing is worth doing right, every single time. You use organizational skills and abilities to plan, initiate, organize and prioritize your work, and to deal effectively with multiple projects / demands, conflicting priorities, pressures and deadlines. You evaluate situations, recognize potential and potential issues – then do your research and make recommendations based on the consideration of multiple variables and perspectives.

To you, being at work is a mindset and not a location. You can switch seamlessly across modes of work and cultural norms of working in different environments. You believe that the cornerstone of successful working relationships is trust and understand how this positively impacts productivity and performance. You have a high degree of accountability, readily adapt to disruption, like to learn to skills, and explore new ways to connect and collaborate in the digital world.

What You Bring To Our Team

As the successful applicant you will possess :

• High School Graduation, with additional education in tourism or hospitality, or an equivalent combination of education and Experience.
• Minimum of 1 - 2 years’ experience working in a public facing role requiring a high degree of responsibility and self-direction as well as problem solving resolution.
• Experience working in the tourism industry is an asset.
• Ability to act in a customer service function and engage with the public from many socially diverse backgrounds.
• Experience with Microsoft Office (Outlook, Word, Excel), and Adobe Creative Suite, social media and scheduling software;
• Valid Class G driver’s license.

What We Offer You

• The Town is currently undertaking an extensive job evaluation review for CUPE positions. The salaries and job responsibilities for all part-time unionized postings are being considered under review until the results and ratings for these positions are finalized and shared. Please be aware that salaries and job responsibilities may be impacted by this review.

Salary Range / Hourly rate :

20.52 - $22.84

Hybrid information : Hours :

Flex hours, including days, evenings and weekends (maximum of 24 hours per week).

Closing Date :

Our commitment to Inclusion, Diversity, Equity, and Antiracism

At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive. We acknowledge our history—the good and the bad, promote social justice and address discrimination and inequities. We strive to create a workplace that encourages you to always bring your authentic self to work.

Equal Employment Opportunity Statement

The Town of Whitby is an Affirmative Action / Equal Opportunity Employer. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Accommodation

The Town of Whitby is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.

We thank all applicants and advise that only those selected for further consideration will be contacted.

Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.

Thanks for your interest in working on our team!!

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About Us

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

Our employees are collaborative, accountable, respectful and engaged. We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Temporary

Job function

Job function

Public Relations, Marketing, and General Business

Public Relations and Communications Services and Public Assistance Programs

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