Part Time Service Business Development Center (BDC) Representative

Ontario Hyundai; Ontario; On-site; CAD 80,000 - 100,000; Part time

Job summary

An established industry player is seeking a Part Time Business Development Representative to join their dynamic team. This role involves answering incoming calls, greeting visitors, and managing service inquiries to ensure customer satisfaction. The ideal candidate will possess excellent communication skills and a passion for providing outstanding service. With flexible hours, this position allows you to contribute to a performance-driven environment while developing your skills in customer service and sales. If you are a self-starter with a drive for success, this opportunity is perfect for you.

Qualifications

• No experience required, but automotive BDC service experience preferred.
• 3-6 months of customer service or sales experience a plus.

Responsibilities

• Follow up with prospective customers and coordinate service inquiries.
• Manage paperwork, records, and service appointment schedules.

Skills

Customer Service

Communication Skills

Organizational Skills

Time Management

Bilingual

Education

High School Diploma

Post High School Education

Tools

Microsoft Office Suite

Job description

Overview

The Part Time Service Business Development Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries and internet queries. In addition, he or she performs clerical and administrative duties for the Service department.

THIS IS A PART TIME POSITION with Flexible Hours

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
• Provide service management information by completion reports.
• Attend service meeting and training sessions as required.
• Follow all company policies and procedures.
• Performs other duties as assigned.

Qualifications

• No experience required (Automotive BDC Service experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS!
• High school diploma or GED required; some post high school education or training preferred.
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Must be able to work weekends.
• Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
• Internet Sales experience a PLUS!
• Must have the drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator.
• Bilingual a PLUS!!