Part Time Server at Park Cafe at Assiniboine Park

COMPASS GROUP CANADA; Winnipeg; Hybrid; CAD 19,286,000 - 24,797,000; Full time

Job summary

Compass Group Canada is seeking a Park Café Server to deliver exceptional guest experiences at the Park Café location. You will greet guests, explain menu options, take orders, and ensure accurate service while maintaining a clean and organized dining area.

Ideal candidates have at least 1 year in fast-paced food service, strong communication, and experience with POS systems. Training and coaching of junior staff are part of the role, with emphasis on guest satisfaction and safety.

Qualifications

• Minimum 1 year of experience in fast-paced food service.
• Strong customer service and communication skills.
• Experience with POS systems and cash handling.

Responsibilities

• Greet and acknowledge customers; assist with menu selections and beverages.
• Record and transmit orders accurately; ensure correct items are prepared and delivered.
• Handle cash, issue bills, and process payments; maintain tidy workstation.
• Assist with training and coaching of new servers; support team performance.

Skills

Customer service

POS systems

Cash handling

Communication

Team training

Education

High School Diploma/GED

Serving It Safe / Smart Choice Certificate

Food Handler's Certificate (asset)

Job description

POSITION OBJECTIVE

Reporting to the General Manager, Park Café, the Park Café Server will provide exceptional customer service and quality products to ensure our restaurant guests have a wonderful experience that exceeds their expectations. The Park Café Server will provide friendly and caring service, and engage guests through our food and drink menu items, highlighting the specials. The Park Café Server will ensure the accuracy of food and drink orders taken, the prompt delivery of orders, correct cash handling procedures and transactions, and maintain a tidy section. The Park Café Server is also responsible for assisting with new staff training and coaching.

KEY ACCOUNTABILITIES

Serving

• Provides exceptional customer service to all customers by greeting and acknowledging all customers as they come in contact.
• Assists patrons in selecting food and beverage choices by presenting the menu and offering cocktails/beverages and courses.
• Explains menu options to patrons.
• Answers food preparation questions and seeks guidance from kitchen staff on special dietary requirement questions.
• Records and transmits customers’ orders to kitchen, ensuring options are clearly recorded.
• Maintains table settings by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs on a continual basis.
• Punches orders into POS; issues bills and accepts payment from customers.
• Acts as ambassador to APC, answering questions about attractions and special events happening both in the restaurants and within the park as a whole.

Training and Administration

• Assists with the training of new servers.
• Coaches and mentors junior serving staff on an ongoing basis.
• Intervenes and aids staff when necessary to promote customer satisfaction.
• Ensures all areas are stocked and operating efficiently to maximize APC revenues.
• Ensures maintenance of the restaurant and equipment to APC standards.
• Enforces proper sanitation and preparation practices and procedures.
• Ensures compliance with effective cash management and cash-out procedures.
• Acts as a key holder for opening the restaurant when required.
• Acts as a liaison between the kitchen staff and front-of-house staff to resolve problems.

General Duties

• Adhere to and comply with all APC policies, safety regulations and safe work practices that will ensure a safe work environment.
• Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.
• Demonstrate the ability to establish and maintain positive relationships with co-workers, volunteers, and visitors.
• Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.
• Perform other related duties and responsibilities as required.

Required EDUCATION, TRAINING, LICENSES AND CERTIFICATIONS

• Working towards or have received a High School Diploma/GED Equivalent
• Serving It Safe or Smart Choice Certificate; It’s Good Business Certificate required.
• Food Handler's Certificate considered a strong asset.

Required EXPERIENCE

• Minimum 1 year of experience in a fast-paced, food service environment.
• Knowledge of customer service principles and practices.
• Strong customer service and communication skills with the ability to resolve customer complaints.
• Experience with POS systems and cash handling.
• Strong attention to detail with the ability to handle and prioritize multiple tasks at once.
• Demonstrate an understanding of food, food ingredients, and food preparation methods.
• Ability to respond quickly in a dynamic and changing environment.
• Must be able to dedicate 5 days per week to the Park Café on a continuous basis.
• Candidates must be physically capable of safely performing the duties of the position, which includes standing for long periods of time and lifting up to 25-40lbs regularly.
• An equivalent combination of education and experience may be considered.