Part-time Security Officer-TIC

Great Canadian Entertainment; Eastern Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a dynamic entertainment company as a Security Officer in Eastern Ontario! This role is vital for ensuring the safety and protection of guests and employees at a vibrant casino. You will be responsible for monitoring activities, enforcing rules, and providing excellent service to enhance the guest experience. The ideal candidate will possess strong problem-solving abilities, effective communication skills, and a commitment to maintaining a secure environment. Enjoy a collaborative workplace where creativity is encouraged, and your contributions are valued. This is an exciting opportunity to be part of a leading entertainment organization that prioritizes diversity and inclusion.

Benefits

Inclusive Work Environment

Tools and Technology Provided

Learning from Industry Leaders

Freedom to Innovate

Diversity Valued

Fun Workplace Culture

Qualifications

• 2 years of experience in a service role or service industry.
• First Aid/CPR certification and Smart Serve Certification required.

Responsibilities

• Ensure safety and protection of employees and guests.
• Monitor and report violations and unsafe conditions.
• Conduct regular patrols of the property as assigned.

Skills

Customer Service

Problem Solving

Conflict Resolution

Communication

Judgment and Discretion

Multi-tasking

Data Organization

Education

High School Diploma

Post-secondary Education

Tools

MS Office

Job description

Job Description

We are currently seeking a driven and energetic individual to join our growing business in eastern Ontario as a SECURITY OFFICER. This role will join our team at Shorelines Casino Thousand Islands. Under the direct supervision of the Security Supervisor, this position is responsible for the safety and protection of employees, guests, the facility, and company assets at the site level. In this role, you will also ensure adherence to all policies and procedures while contributing to a safe and welcoming work environment for all employees.

Duties and Responsibilities Include:

1. Self-motivator and ability to inspire other team members in enhancing the guest experience within the entertainment business;
2. Ability to multi-task and prioritize;
3. Ability to follow rules, regulations, policies and procedures at all times;
4. Must be able to work independently, without close direct supervision, and apply good judgment and discretion under pressure;
5. Monitoring, documenting and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; preparing written and electronic statements;
6. Enforcing restricted access by unauthorized persons;
7. Observing transactions, slot drops, chip fills and transferring items to Lost & Found;
8. Performing identification checks to any guest who appears under 30;
9. Referring disputes to the Supervisor, Security;
10. Conducting regular patrols of the interior and exterior of the property as assigned;
11. Escorting guests and team members;
12. Performing crowd control as directed;
13. Attend to first aid incidents;
14. Ensuring compliance with licensing laws, health and safety, and other statutory regulations;
15. Assisting Supervisor, Security with enrolling guests in the Self-Exclusion program;
16. Performing other reasonable duties as assigned.

Successful Candidates Will Demonstrate The Following Qualifications:

1. Ability to exceed internal and external guest expectations through timely, effective and service-oriented communication;
2. Two (2) years of experience working with the public in a service role or in the service industry;
3. Excellent problem solving and conflict resolution capabilities;
4. High school diploma or equivalent required, post-secondary education an asset;
5. Previous experience or training in security an asset;
6. A willingness to learn, develop and achieve new skills for personal and professional development;
7. Computer literacy in MS Office;
8. Inquisitive, investigative mind, able to identify suspicious behaviors/transactions and make sound judgments based on this;
9. Able to organize data with great accuracy;
10. Knowledge of privacy legislation an asset;
11. A current First Aid/CPR certification;
12. Valid Smart Serve Certification required;
13. The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
14. Securities License not required.

Since the fun never stops at Shorelines, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights, based on business needs.

About Us

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

1. We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
2. We provide you with the tools and technology needed to delight your clients!
3. You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
4. Freedom to Innovate: supports new and better ways to be successful.
5. Be your Authentic Self: environment that values diversity as a source of strength.
6. This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career! Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!