Part Time Seasonal Associate

The Home Depot; Saint John; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a Part Time Seasonal Associate to join their team in Saint John. In this role, you will provide exceptional customer service by actively engaging with customers, assessing their needs, and assisting them with product knowledge. You'll play a vital role in ensuring customer satisfaction and promoting various services offered by the store. This position offers a dynamic work environment where you can build skills and contribute to a team dedicated to helping customers with their home improvement projects. If you enjoy working with people and have a passion for retail, this opportunity is perfect for you.

Qualifications

• 1-2 years of retail or trade experience preferred.
• Strong customer service skills and knowledge of products.

Responsibilities

• Provide fast, friendly service and assess customer needs.
• Promote services and educate customers about their projects.

Skills

Interpersonal Skills

Job description

Part Time Seasonal Associate Job At The Home Depot in Saint John, NBE2J 5E5

55 Depot Court, Saint John, NBE2J 5E5

Req142944 Part Time Retail Store Onsite

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities:

• Ensures Customer Satisfaction
• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean

Builds Skills and Knowledge

• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services

Maintains Safety and Security

• Follows all safety policies and procedures, Loss Prevention policies and procedures
• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal Skills

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evening and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes

Minimum Years of Work Experience:

• 1 to 2 years Retail or Trade experience an asset

Certifications:

• NA

Other Requirements/Assets:

• NA