Part-Time Sales Lead & Team Coach

Under Armour, Inc.; London; On-site; CAD 28,000 - 33,000; Part time

Benefits offered by this job

Generous employee discount

Contests with merchandise prizes

Work-Life Assistance Program

High-energy environment

Professional development opportunities

Job summary

Under Armour, Inc. in London, Ontario is seeking a Sales Keyholder, part-time, to lead the floor, coach teammates, and drive sales performance.

The role requires delivering excellent customer service, modeling brand standards, and assisting with stock, loss prevention and store operations. Flexibility to work evenings, weekends, and holidays is expected, with opportunities to develop leadership skills in a fast-paced athletic retail environment.

Qualifications

• At least 18 years old
• High school degree or equivalent
• 1+ year of retail/customer service experience
• Local language fluency required; basic English is a plus
• Available to work a flexible schedule; including evenings, weekends, and holidays
• Knowledgeable of store operations, visual merchandising, stockroom, risk management & safety
• Moderate knowledge of industry/retail operations and applying this knowledge to create solutions
• Advanced selling experience and comprehensive industry understanding
• Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodation
• Comfortable with or willingness to learn technology (hand-held and mobile devices)
• Strong communication skills
• Can stand, walk, bend and lift cartons weighing up to 25 lbs./ 12kgs during each work shift with or without accommodation

Responsibilities

• Ensure all teammates provide great customer service
• Lead a selling culture and enhance the customer experience
• Recognize and reward performance
• Coach, train, and support teammates
• Manage loss prevention, safety, and audit expectations and results
• Ensure the store is neat, clean, and well-stocked
• Open and close the store when necessary
• Support in driving sales and retail/omni KPI target achievement
• Act as the leader on duty and consistently models the brand’s Athlete service standards and selling behaviors
• Provide in-depth information related to a wide portfolio of technical products
• Partner with rest of store leadership in maintaining standards covering merchandise and floor sets
• Evaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs
• Build Athlete loyalty through in-store experience, using various available applications
• Effectively communicate with athletes, teammates, and leadership
• Assume Stock Keyholder responsibilities as necessary
• Perform other tasks as assigned by management

Job description

Under Armour, Inc. in London, Ontario is seeking a Sales Keyholder, part-time, to lead the floor, coach teammates, and drive sales performance.

The role requires delivering excellent customer service, modeling brand standards, and assisting with stock, loss prevention and store operations. Flexibility to work evenings, weekends, and holidays is expected, with opportunities to develop leadership skills in a fast-paced athletic retail environment.