Part Time Sales Lead - Canada - Vaughan Mills

Build-A-Bear Workshop - Canada; Vaughan; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Sales Lead to blend creativity and leadership in a dynamic retail environment. This role combines hands-on guest interaction with team leadership, ensuring every visitor enjoys a memorable experience while driving sales. Ideal candidates will thrive in a vibrant atmosphere, connecting with guests and supporting their team. If you have a passion for customer service and a knack for inspiring others, this opportunity offers a fulfilling career path in a fun and engaging setting. Join a company that values creativity and teamwork, and help shape unforgettable moments for guests of all ages.

Qualifications

• High school diploma or GED required; associate's degree preferred.
• Strong customer service and team leadership skills essential.

Responsibilities

• Provide exceptional guest service and assist in creating personalized products.
• Guide and support associates to ensure smooth store operations.

Skills

Customer Service

Team Leadership

Decision Making

Problem Solving

Communication

Education

High School Diploma or GED

Associate’s Degree in Business or Management

Job description

A Sales Lead plays a dual role within the store, acting as both a Bear Builder and a Floor Leader on Duty during designated shifts. Their dedication to delivering exceptional guest service, fostering a positive environment, and driving sales goals will significantly contribute to the store's overall success.

Responsibilities:

1. Bear Builder Role:
   1. Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
   2. Actively engage with guests, demonstrating genuine enthusiasm for our brand.
   3. Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
   4. Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
   5. Strong team commitment; be dependable, engaged, and helpful.
2. Floor Leader on Duty Role:
   1. Be a role model to others in providing exceptional guest service to ensure a memorable experience.
   2. Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals.
   3. Model Experience First behaviors.
   4. Work with the management team to address and resolve issues, making effective decisions to ensure smooth store operations.

Required Qualifications:

• High school diploma or GED equivalent.

Preferred Qualifications:

• Build-A-Bear store associate experience.
• Associate’s (or higher) degree in business, management, or a related field.

Behavioral Traits for Success:

• Thrives in an Experience First environment.
• Connects with others to inspire results.
• Enjoys meeting and interacting with new people.
• Possesses a “How can I help” attitude.
• Strong desire to develop, train, and support others’ success.
• Exercises good judgment in ambiguous situations.
• Displays strong initiative and self-direction.
• Thrives in a dynamic and changing environment.
• Able to remain calm when faced with challenging circumstances.

Working Environment:

• Active retail store leadership requires the ability to sit, stand, and move around for the duration of the shift.
• Work environments include indoor/outdoor malls, strip centers, and other retail locations.
• Lift > 25 pounds.

Your Performance Will Be Measured On:

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

• Decision-making, judgment, and execution.
• Ability to create an Experience First culture for guests and associates.
• Achievement of assigned goals.
• Consistent execution of operational standards.
• Stakeholder feedback.

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.