Part Time Sales Lead - Canada - Masonville Place

Build-A-Bear Workshop; London; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company in retail is seeking a Sales Lead who will play a crucial role in enhancing guest experiences and driving sales. This position involves engaging customers as a Bear Builder while also leading the team effectively to ensure operational excellence. Ideal candidates thrive in a dynamic environment and possess strong leadership and customer service skills.

Qualifications

• Experience in retail leadership roles.
• Ability to thrive in dynamic environments.
• Strong desire to support others' success.

Responsibilities

• Provide exceptional guest service during shifts.
• Guide and support a team of associates.
• Ensure smooth store operations and achievement of sales goals.

Skills

Customer Service

Team Leadership

Communication

Decision Making

Education

High school diploma or GED equivalent

Associate’s degree in business or management

Job description

A Sales Lead plays a dual role within the store, acting as both a Bear Builder and a Floor Leader on Duty during designated shifts. Their dedication to delivering exceptional guest service, fostering a positive environment, and driving sales goals will significantly contribute to the store's overall success.

Responsibilities :

1. Bear Builder Role :
2. Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
3. Actively engage with guests, demonstrating genuine enthusiasm for our brand.
4. Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
5. Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
6. Maintain strong team commitment; be dependable, engaged, and helpful.
7. Floor Leader on Duty Role :
8. Be a role model to others in providing exceptional guest service to ensure a memorable experience.
9. Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals.
10. Model Experience First behaviors.
11. Work with the management team to address and resolve issues, making effective decisions to ensure smooth store operations.

Required Qualifications :

• High school diploma or GED equivalent.

Preferred Qualifications :

• Associate’s (or higher) degree in business, management, or a related field.

Behavioral Traits for Success :

• Thrives in an Experience First environment.
• Connects with others to inspire results.
• Enjoys meeting and interacting with new people.
• Possesses a “How can I help” attitude.
• Strong desire to develop, train, and support others’ success.
• Exercises good judgment in ambiguous situations.
• Displays strong initiative and self-direction.
• Thrives in a dynamic and changing environment.
• Able to remain calm when faced with challenging circumstances.
• Active retail store leadership requires the ability to sit, stand, and move around for the duration of shift.
• Work environments include indoor/outdoor malls, strip centers, and other retail locations.
• Lift > [please specify weight or remove if not applicable].

Your Performance Will Be Measured On :

Your performance will be measured by your ability to achieve annual department objectives and corporate goals, including but not limited to :

• Decision-making, judgment, and execution.
• Ability to create an Experience First culture for guests and associates.
• Achievement of assigned goals.
• Consistent execution of operational standards.

This description is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment. Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.