Part Time Sales Lead - Canada - Masonville Place

Build-A-Bear Workshop Canada, LTD; London; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in the retail sector is looking for a Sales Lead to act as both a Bear Builder and Floor Leader. This role is vital in delivering exceptional guest experiences and supporting store operations. The ideal candidate thrives in fast-paced environments, demonstrating strong leadership and dedication to team success, ensuring a memorable experience for every guest.

Qualifications

• High school diploma or GED equivalent required.
• Preferred Associate's (or higher) degree in business or related field.

Responsibilities

• Provide exceptional guest service and support team operations.
• Guide and direct associates to achieve sales goals.
• Uphold operational excellence and brand standards.

Skills

Exceptional Guest Service

Team Leadership

Sales Orientation

Education

High school diploma or GED equivalent

Associate’s degree in business, management, or related field

Job description

A Sales Lead plays a dual role within the store, acting as both a Bear Builder and a Floor Leader on Duty during designated shifts. Their dedication to delivering exceptional guest service, fostering a positive environment, and driving sales goals will significantly contribute to the store's overall success.

Responsibilities :

1. Bear Builder Role :
2. Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience
3. Actively engage with guests, demonstrating genuine enthusiasm for our brand
4. Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience
5. Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests
6. Strong team commitment; be dependable, engaged, and helpful
7. Floor Leader on Duty Role :
8. Be a role model to others in providing exceptional guest service to ensure a memorable experience
9. Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
10. Model Experience First behaviors
11. Work with the management team to address and resolve issues, making effective decisions to ensure smooth store operations

Required Qualifications :

• High school diploma or GED equivalent

Preferred Qualifications :

• Associate’s (or higher) degree in business, management, or a related field

Behavioral Traits for Success :

• Thrives in an Experience First environment
• Connects with others to inspire results
• Enjoys meeting and interacting with new people
• Possesses a “How can I help” attitude
• Strong desire to develop, train, and support others’ success
• Exercises good judgment in ambiguous situations
• Displays strong initiative and self-direction
• Thrives in a dynamic and changing environment
• Able to remain calm when faced with challenging circumstances
• Active retail store leadership requires the ability to sit, stand, and move around for duration of shift
• Work environments include indoor / outdoor malls, strip centers, and other retail locations

Your Performance Will Be Measured On :

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following :

• Decision-making, judgment, and execution
• Ability to create an Experience First culture for guests and associates
• Achievement of assigned goals
• Consistent execution of operational standards

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and / or assign tasks for the employee to perform, as may deem appropriate.