Part Time Sales Lead - Canada - Bayshore Shopping Centre

Build-A-Bear Workshop - Canada; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

Un poste de Sales Lead chez Build-A-Bear Workshop à Ottawa implique de jouer un rôle clé en tant que constructeur d'ours et leader d'équipe. Le candidat idéal doit avoir un excellent service à la clientèle, des compétences en leadership et une volonté de créer des expériences mémorables pour les clients. L'éducation minimale requise est un diplôme de lycée, avec une expérience antérieure préférable, notamment dans un magasin Build-A-Bear.

Benefits

Formation continue

Rabais sur les produits

Qualifications

• Expérience précédente avec l'engagement des clients.
• Diplôme d'associé (ou supérieur) en affaires, gestion ou domaine connexe apprécié.

Responsibilities

• Fournir un service client exceptionnel en aidant les clients à créer des amis en peluche personnalisés.
• Agir en tant que leader sur le terrain et guider l'équipe des associés.

Skills

Service à la clientèle

Leadership

Prise de décision

Education

Diplôme de lycée ou GED

Job description

A Sales Lead plays a dual role within the store, acting as both a Bear Builder and a Floor Leader on Duty during designated shifts. Their dedication to delivering exceptional guest service, fostering a positive environment, and driving sales goals will significantly contribute to the store's overall success.

Responsibilities:

• Bear Builder Role:

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience

• Actively engage with guests, demonstrating genuine enthusiasm for our brand
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests
• Strong team commitment; be dependable, engaged, and helpful
• Floor Leader on Duty Role:
• Be a role model to others in providing exceptional guest service to ensure a memorable experience
• Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
• Model Experience First behaviors
• Work with the management team to address and resolve issues, making effective decisions to ensure smooth store operations

Required Qualifications:

• High school diploma or GED equivalent

P referred Qualifications:

• Build-A-Bear store associate experience
• Associate’s (or higher) degree in business, management, or a related field

Behavioral Traits for Success:

• Thrives in an Experience First environment
• Connects with others to inspire results
• Enjoys meeting and interacting with new people
• Possesses a “How can I help” attitude
• Strong desire to develop, train, and support others’ success
• Exercises good judgment in ambiguous situations
• Displays strong initiative and self-direction
• Thrives in a dynamic and changing environment
• Able to remain calm when faced with challenging circumstances

Working Environment:

• Active retail store leadership requires the ability to sit, stand, and move around for duration of shift
• Work environments include indoor/outdoor malls, strip centers, and other retail locations
• Lift > 25 pounds

Your Performance Will Be Measured On:

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

• Decision-making, judgment, and execution
• Ability to create an Experience First culture for guests and associates
• Achievement of assigned goals
• Consistent execution of operational standards
• Stakeholder feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.