Part-time Sales Associate/Eyewear Stylist - CrossIron Mills

BAILEY NELSON AUSTRALIA FRANCHISING PTY LTD; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

A prominent eyewear retailer in Calgary is seeking an Eyewear Stylist to enhance customer experiences and support optical needs. Candidates should have a minimum of one year in retail, strong communication, and organizational skills, with a passion for customer service. This role promises opportunities for career growth within a supportive team environment.

Qualifications

• Minimum 1 year of experience in retail or customer service.
• Good computer literacy.
• Flexible and adaptable to customer needs.

Responsibilities

• Provide excellent retail customer service focusing on in-store experience.
• Assist customers in finding suitable frames and address their vision needs.
• Ensure positive customer experiences throughout the journey.

Skills

Retail customer service

Organizational skills

Attention to detail

Communication skills

Problem-solving skills

Job description

Overview

As a Bailey Nelson Eyewear Stylist, you’ll play a crucial role with our store teams to deliver the best possible experience to customers every day. You’ll have the opportunity to hit goals and build a career with a growing brand evolving the eyewear industry. You’ll be a beacon of exceptional customer experience by demonstrating and embodying our core values in daily interactions.

Duties & Responsibilities

Customer Journey / Experience

• Provide excellent retail customer service with a focus on in-store experience and issue resolution, prioritizing customers.
• Assist customers in finding suitable frames and address their vision needs.
• Develop and apply optical skills, continuously enhancing knowledge.
• Work closely with optometrists to understand and fulfil optical requirements.
• Educate customers on product quality, features, and benefits supporting their vision needs.
• Ensure positive and memorable customer experiences throughout the journey.
• Verify insurance coverage and process claims for eligible eyewear purchases.
• Communicate with insurance providers to resolve any issues related to coverage.
• Maintain accurate and up-to-date customer records, including prescription information and purchase history.

Store Operations

• Open and close the store, maintaining organization, merchandising, and cleanliness, taking accountability for presentation.
• Assist in reconciling third-party payments.
• Review newsletter weekly and ensure you execute actions required.
• Collaborate as a team player with the retail team and optometrist.
• Drive performance by understanding and working towards in-store targets and KPIs.

Clinical and Professional Standards

• Check in and pre-test patients when required.
• Promote the importance of annual eye exams and make recommendations based on prescriptions.
• Where applicable, support remote testing operations for customers & online doctor.
• Partner with your store optician / optical dispenser to ensure all jobs are checked for accuracy, quality, alignment and ensure all team members understand how to use the optical equipment provided in store.

Training & Development

• Participate in team training and development events for personal and professional growth.
• Ensure optical skills & knowledge development by completing the Beginner, Intermediate and Advanced optical skills programs.

Product

• Stays updated on new product launches and provides feedback to the management team.
• Possess solid product knowledge, including frames, accessories, contact lenses, and lens types.
• Support store inventory counts and maintain organized backstock.
• Follow planograms for proper store merchandising and stay updated on new product launches.

Skills, Attributes and Experience Required

• Minimum 1 year of experience in retail or customer service.
• Strong organizational and time management skills in a retail environment.
• Good computer literacy.
• Strong attention to detail and ability to handle minute details for customers.
• Embrace individuality by being honest and helping people find their look.
• Be enthusiastic and maintain positive energy.
• Good analytical and problem-solving skills.
• Quick learner with a basic understanding of optics.
• Strong team player with a "unite the business" approach to tasks.
• Use initiative with projects and ideas for marketing, efficiency and process improvements.
• Excellent communication skills.
• Flexible and adaptable to customer needs.
• Respect for different ideas, opinions and personalities.

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