Part-Time Retail Sales Associate (Mayfield)

GoodMorning; Edmonton; On-site; CAD 20,631,000 - 25,789,000; Part time

Benefits offered by this job

Employee Assistance Program

Employee product discounts

Monthly Transportation Benefit

Job summary

GoodMorning.com in Canada is seeking a friendly, customer-obsessed Sales Associate for part-time hours to help shoppers find sleep solutions and deliver a pressure-free experience.

You will work across retail, online, and digital touchpoints, expand product knowledge, update customer records daily, and support KPI targets while upholding the GoodMorning.com brand promise.

Edmonton team players welcomed.

Qualifications

• 3 years of sales or customer service experience
• Ability to listen to customer needs and provide a solution
• Ability to work independently and in a team
• Hourly position: 16-20 hours a week including weekends/holidays
• Hours: Mon-Fri 9:00-20:00, Sat 9:00-20:00, Sun 10:00-18:00 local time

Responsibilities

• Frontline for customers delivering solutions for sleeping needs
• Offer value-added solutions and promote loyalty
• Acquire and maintain product knowledge
• Maintain awareness of competitor products
• Update customer records and internal documents daily
• Resolve product/service problems and follow up until resolution
• Escalate issues as needed
• Meet or exceed individual and team KPIs
• Other duties as assigned

Skills

Customer service

Sales experience

Communication

Teamwork

Job description

About the role

• A customer-obsessed sales professional capable of achieving sales targets while delivering an exceptional, customer experience. This role is accountable for creating meaningful customer connections, understanding individual sleep needs, and confidently recommending the right solution for a better sleep.
• From the moment a customer walks through our doors, the associate delivers a world-class, pressure-free experience that reflects our commitment to better sleep and better mornings. They play a key role in driving results while upholding GoodMorning.com’s values.
• The ideal candidate embraces an omnichannel experience, seamlessly supporting customers across retail, online, and digital touchpoints. They understand how our in store experience complements our eCommerce roots, ensuring every customer journey is consistent, convenient, and aligned with the GoodMorning.com brand promise.

What you'll do

• Be the frontline for our customers. Providing our customers with a solution to meet their sleeping needs
• Offer value-added solutions, promote customer loyalty and provide exceptional customer service
• Acquire and maintain an industry-leading level of knowledge on our products and services
• Maintain awareness of competitor products and key comparative details
• Understand our systems and update customer records and internal documents daily
• Resolve product or service problems by: clarifying customers’ concerns; determining root causes; selecting and explaining the best solution to solve the problem; following-up to ensure resolution, knows when to ask for help. Obsesses over our customers experience and delivers the best in class service
• Identify issues that need to be escalated to higher levels of support
• Meet or exceed target KPIs as laid out for individuals and team
• Other duties as reasonably assigned

Qualifications

• A passion for providing exceptional customer service
• 3 Year of sales and or customer service experience; a proven ability to listen to a customer(s) needs wants and desires, then provide a solution to meet their needs (closes the sales)
• Understands what it means to sell the whole project
• Able to correspond in multiple tones to cater for different audiences in various situations
• Able to work both independently and as part of a team
• Strong multitasking skills, highly organized, follow-up skills
• Professional and positive attitude
• Hourly position: 16-20 hours a week, including weekends and holidays
• Hours of operation: Monday to Friday 9:00am - 8:00pm, Saturday 9:00am - 8pm and Sunday 10:00am - 6:00pm local time (may vary by location
• Competitive compensation
• Employee Assistance Program
• Employee product discounts
• Monthly Transportation Benefit for public transit or parking

About Us

GoodMorning.com is a Canadian pioneer in the creation and growth of award-winning direct-to-consumer brands. Over the last decade, we have delivered hundreds of thousands of beloved products to customers across North America. And we’ve created an exciting, ownership-driven culture perfectly suited to intelligent, results-driven individuals. If you’re hungry to disrupt stale consumer industries with innovative new brands and products of exceptional value that customers love, then GoodMorning.com is the place for you.