Part-time PTA/Clinic Experience Associate - Phoenix

CBI Health; Sydney; On-site; CAD 28,000 - 39,000; Part time

Job summary

CBI Health in Sydney, Canada, is seeking a Part-time PTA/Clinic Experience Associate to welcome clients and help manage scheduling and administrative tasks within the clinic.

You will assist with patient inquiries, educate clients on digital tools, and support clinicians to ensure smooth daily operations and an excellent patient experience.

Qualifications

• Diploma in PTA/OTA or Rehabilitation Assistant or equivalent.
• Strong interpersonal skills and ability to build rapport with clients.
• Proactive problem solving and strong organization.

Responsibilities

• Create a welcoming environment for clients and stakeholders.
• Respond to inquiries in person, by phone, or digitally within 24 hours.
• Assist with scheduling and administrative tasks to ensure clinic flow.
• Support Physiotherapists with busy caseloads and prepare chart packages.
• Maintain confidentiality of client records and health information.

Skills

PTA diploma

People skills

Problem solving

Time management

Education

Diploma PTA/OTA

Tools

Microsoft Office

Job description

Part‑time PTA/Clinic Experience Associate (Phoenix)

About This Opportunity

The Clinic Experience Associate/ Physiotherapist Assistant (CEA/PTA) is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach. You will also play a key role in assisting with client scheduling, as well as other administrative duties, and ensuring effective operational flow within the clinic for both clients and colleagues.

Overall, the CEA/PTA contributes to the success of the clinic by ensuring that the overall experience for those who interact with us exceeds expectations. This is accomplished by providing a personalized client experience, ensuring full and effective schedules, and offering excellent administrative support.

Take an inside look at what you’ll do each day

• Create a welcoming environment for clients, guests, team members and stakeholders
• Respond to in‑person, telephone and digital (email and SMS through Clinicmaster) inquiries promptly and always within 24 hours
• Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
• Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
• Schedule private/acute clients effectively based on the client’s Care Plan as set wout by their clinician(s)
• Schedule to maximize opportunity for client access to care (including access to online booking)
• Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
• Maintain confidentiality of client records and personal and personal health information at all times
• Acts as a liaison between the client and the Physiotherapist
• Assist Physiotherapists with busy caseloads
• Assembling chart packages
• Processing discharged patient charts and provider reports

What You Need To Be Successful

• Diploma in PTA/OTA/Rehabilitation Assistant, or an equivalent combination of education and relevant experience.
• A natural ability to connect with people and build strong relationships
• Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
• Be Pro‑active and Results‑oriented
• Ability to switch between tasks quickly and with ease
• Excellent time management and organizational skills with attention to detail
• Excellent listening and observational skills
• Strong computer literacy with various applications and programs (Microsoft Office)
• Strong customer service skills
• Ability to work independently and as part of a cohesive team

Who You Are

You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast‑moving environment, love to problem solve, and to make things better for anyone you encounter.

If this sounds like you, we would love to speak with you and share our story and passion for helping others with you.

What CBI Health Offers You

• Continuous learning and skills development, including growth and leadership opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits
• Flexible hours, which allow work‑life balance and focus on quality of life

About Us

CBI Health is Canada’s leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.

We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data‑driven solutions and better health outcomes. Learn more at cbihealth.ca.

Inclusion Matters

We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.