Part-time Pharmacist

Shoppers Drug Mart; Waterloo; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Pharmacy Manager to oversee operations and ensure exceptional customer service. In this vital role, you will manage pharmacy operations, provide consultations to customers and healthcare providers, and ensure compliance with all regulatory requirements. You will lead a team, maintain inventory, and uphold the highest standards of patient confidentiality. This position offers an opportunity to make a significant impact in the community while fostering a safe and professional environment. If you are passionate about health and beauty services and thrive in a customer-focused setting, this role is perfect for you.

Qualifications

• Strong problem-solving skills and ability to make independent decisions.
• Commitment to exceptional customer service and professionalism.

Responsibilities

• Manage pharmacy operations, ensuring customer care and compliance with regulations.
• Maintain inventory control and oversee workflow queues.

Skills

Independent thinking and decision making

Customer service

Problem-solving skills

Personal computing skills

Pharmacy systems knowledge

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.

DUTIES & RESPONSIBILITIES:

• Pharmacy and Customer Service
• Acknowledge all customers approaching the Pharmacy
• Practice within federal/provincial, regulatory/legal requirements
• Ensure all privacy requirements are met, including customer confidentiality and consent management
• Provide counselling on prescriptions, over the counter/behind the counter products
• Practice to full extent of expanded scope with Professional Services, within your capability
• Be clearly identifiable to the public
• Ensure accuracy and appropriateness of all prescriptions dispensed
• Communicate with other health care professionals within the circle of care to provide customer care
• Maintain all records required in accordance with legislation, standards of practice, and policy

Workflow and Inventory Management:

• Control access to the dispensary with respect to inventory and patient confidentiality
• Review and maintain Workflow Queues on a daily basis
• Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures
• Review of stock to identify expired inventory
• Oversight of current stock levels and medication orders from wholesaler
• Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies

Operations:

• Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
• Involvement with financial reports as appropriate
• Read and action store communications on in-store web
• File incident reports when any customer or staff medication or privacy incidents occur

Experience, Skills & Qualifications:

• Independent thinking and decision making - makes decisions when dealing with issues or problems
• Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues
• Proven ability to drive and build the business, lead by example and support enterprise programs
• Commitment to providing exceptional customer service
• Superior customer relations skills and a strong sense of professionalism
• Strong problem-solving skills including experience formulating and executing action plans
• Strong personal computing skills and knowledge of Pharmacy systems a definite asset
• Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment
• Complete mandatory training and voluntary continuing education workshops, as needed