Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.
Why this role is important?
SUMMARY:
To manage the operations of the Pharmacy while on duty, including providing consultation to customers and healthcare providers, practicing to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.
DUTIES & RESPONSIBILITIES:
Pharmacy and Customer Service
Acknowledge all customers approaching the Pharmacy
Practice within federal/provincial, regulatory/legal requirements
Ensure all privacy requirements are met, including customer confidentiality and consent management
Provide counselling on prescriptions and over-the-counter products
Practice to the full extent of your professional scope, including expanded services within your capabilities
Be clearly identifiable to the public
Ensure accuracy and appropriateness of all prescriptions dispensed
Communicate with other healthcare professionals within the circle of care to provide customer care
Maintain all records required by legislation, standards of practice, and policy
Workflow and Inventory Management:
Control access to the dispensary respecting inventory and patient confidentiality
Review and maintain Workflow Queues daily
Regularly review ‘will call’ bins per Standard Operating Procedures
Review stock for expired inventory
Oversee current stock levels and medication orders from wholesalers
Ensure documentation and control of substances comply with the Controlled Drugs and Substances Act and Regulations, including reporting to Health Canada and regulatory bodies
Operations:
Maintain an appropriate image of the Pharmacy in entry/pickup workstations, counselling/waiting areas, and work islands
Participate in financial reporting as appropriate
Read and act on store communications via the in-store web
File incident reports for medication or privacy incidents involving customers or staff
Experience, Skills & Qualifications:
Ability to think independently and make decisions regarding issues or problems
Ability to plan, coordinate, delegate, and coach colleagues
Proven ability to drive and grow the business, lead by example, and support enterprise programs
Commitment to providing exceptional customer service
Strong customer relations skills and professionalism
Strong problem-solving skills, including developing and executing action plans
Personal computing skills and knowledge of pharmacy systems are assets
Follow all Health & Safety procedures to ensure a safe work environment
Complete mandatory training and ongoing education as needed
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Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you work for a local business owner while benefiting from the support of a national brand. Enjoy discounts, flexible schedules, competitive pay, and online learning through Academy.
Take ownership of your work and find ways to better serve your patients, colleagues, customers, and community.
Recognizing Canada's diversity, Associate Owners aim to reflect this in their products, staff, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.
We uphold the law as part of our Code of Conduct, reinforcing the trust our customers and stakeholders place in us.
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