Part-Time Passenger Service Agent

Envoy Air, Inc.; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic and fun team at a leading airline, where you can kickstart your career in a supportive environment! As a Passenger Service Agent, you will play a vital role in ensuring customers have a positive travel experience. Enjoy the perks of free travel, comprehensive benefits, and flexible shifts while engaging with a diverse range of passengers. This entry-level position offers paid training and opportunities for career advancement, making it an ideal starting point for those passionate about customer service and the aviation industry. If you're ready to take off in your career, this is the place for you!

Benefits

Free Travel for Family and Friends

Comprehensive Benefits Package

Paid On-the-Job Training

Flexibility in Shift Trading

Major Discounts on Travel Services

Qualifications

• Ability to lift and carry bags weighing up to 75 pounds.
• Must be 18 years or older and have a high school diploma.

Responsibilities

• Greet passengers and provide a seamless check-in experience.
• Utilize software to rebook itineraries and issue boarding passes.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma or GED

Tools

Reservation/Ticketing Software

Job description

Overview

Come and work for Envoy Air, an American Airlines Group Company, at Calgary International Airportand watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.

We are hiring immediately, with no experience required!

Pay rate: CAD$18.50/hr

Responsibilities

What’s in it for you?

• Travel for free with your family and friends on flights across the American Airlines global network
• Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy
• Eligible to participate in a Group RRSP.
• In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level
• Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever
• Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert

What you will be doing!

• Do you find joy and satisfaction in helping people? As a Passenger Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger’s trip. Don’t let that smile go to waste, be the first to greet them and provide a seamless check-in and ticketing experience
• This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner
• No time for the gym? No problem! You will get a good workout in while lifting the customers’ bags onto the belt and seeing them off to their destination
• This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!

Qualifications

Requirements:

• Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds
• 18 years or older
• High school diploma, GED, or international equivalent
• Ability to pass a pre-employment drug screen and background check
• Must be legally entitled to work in Canada and must be eligible to travel to the United States for training.

Explore and gain more insight into Envoy Air at the following link:Envoy Job Videos

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

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