Part-time Operations Supervisor -KAW

Great Canadian Entertainment; Fraserville; On-site; CAD 40,000 - 55,000; Part time

Job summary

A leading entertainment company is seeking a Part-time Operations Supervisor in Fraserville, Ontario. This role involves overseeing operations and ensuring compliance across departments like Cage, Slots, and Guest Services. Candidates should possess strong leadership skills and a background in gaming management, and demonstrate a commitment to operational effectiveness and guest satisfaction.

Qualifications

• Minimum 2 years of experience in gaming/casino management.
• Proven leadership skills.
• Ability to exceed guest expectations.

Responsibilities

• Provides leadership, direction, and performance management.
• Ensures compliance with policies and procedures.
• Monitors team performance and addresses guest concerns.

Skills

Leadership

Communication

Problem Solving

Education

Post-Secondary education in Business or Operations Management

Tools

MS Office

Job description

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JOB DESCRIPTION

This position is responsible for assisting, as required, with the planning and directing of site operations along with the overall leadership of designated departments under the general supervision of the Manager, Operations. Their primary role is to provide authorization and immediate leadership to staff operating in Cage, Slot and Guest Services roles on a shift-to-shift basis. Operations Supervisor ensures adherence to all policies and procedures; identifies and implements and recommends improvements to increase operational effectiveness and compliance and enhance the guest experience and provides a safe work environment for all employees. Operations Supervisor ensures compliance of designated departments with policy and procedure, legislation, health and safety, and other statutory regulations and programs including the AGCO.

Position Summary

JOB DESCRIPTION

This position is responsible for assisting, as required, with the planning and directing of site operations along with the overall leadership of designated departments under the general supervision of the Manager, Operations. Their primary role is to provide authorization and immediate leadership to staff operating in Cage, Slot and Guest Services roles on a shift-to-shift basis. Operations Supervisor ensures adherence to all policies and procedures; identifies and implements and recommends improvements to increase operational effectiveness and compliance and enhance the guest experience and provides a safe work environment for all employees. Operations Supervisor ensures compliance of designated departments with policy and procedure, legislation, health and safety, and other statutory regulations and programs including the AGCO.

Key Accountabilities

• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent performance and by caring about and supporting our team members every day;
• Responsible for overseeing the Cage, Slots and Guest Services department and any applicable sign offs within this scope, during their shift
• Provides leadership, direction, mentoring and performance management to the Cage, Slots and Guest Services departments or as assigned in the absence of an Operations Manager, while providing continuous coaching for success to achieve high performance
• Assists in the implementation of the departmental strategic plans
• Assists with de-escalating and addressing guest concerns.
• Monitors and analyzes team member productivity, work skills and behaviours
• Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and Regulators
• Liaises and communicates effectively with all appropriate operational departments
• Reporting irregularities and suspicious activities - financial or otherwise; reviewing and preparing incident reports
• Ensures compliance of designated departments with policy and procedure, legislation, health and safety and other statutory regulations and programs including the AGCO
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they become complaints
• Administers the Collective Agreement and grievance discussions (where applicable)
• Performs other duties as assigned or directed
  
  

Education And Qualifications

• Minimum 2 years of experience in gaming/casino management;
• Experience working in various departments within gaming an asset
• Post-Secondary education in Business or Operations Management or suitable combination of education and experience.
• Proven leadership skills and the ability to train and develop team members.
• Ability to exceed internal and external guest expectations through timely, effective, and service oriented communication.
• A willingness to learn, develop and achieve new skills for personal and professional development.
• Computer proficiency in MS Office
• The ability to obtain and maintain registration as a Category 1 Gaming Assistant with AGCO
• Ability to obtain Smart Serve
  
  

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

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