Part-time Operations Supervisor -KAW

Great Canadian Entertainment; Fraserville; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player in the gaming sector is seeking an Operations Supervisor to lead and enhance site operations. This role focuses on fostering a positive work environment while ensuring compliance with regulations and policies. The ideal candidate will possess strong leadership skills and a commitment to exceptional guest service. Responsibilities include overseeing various departments, mentoring staff, and addressing guest concerns proactively. Join a dynamic team dedicated to operational excellence and guest satisfaction in a vibrant environment.

Qualifications

• 2+ years of experience in gaming/casino management.
• Ability to exceed guest expectations through effective communication.

Responsibilities

• Oversee Cage, Slots, and Guest Services departments during shifts.
• Ensure compliance with policies, procedures, and regulations.

Skills

Leadership Skills

Customer Service

Communication Skills

Team Management

Education

Post-secondary education in Business or Operations Management

Tools

MS Office

Job description

Position Summary

JOB DESCRIPTION

This position is responsible for assisting, as required, with the planning and directing of site operations along with the overall leadership of designated departments under the general supervision of the Manager, Operations. The primary role is to provide authorization and immediate leadership to staff operating in Cage, Slot, and Guest Services roles on a shift-to-shift basis. The Operations Supervisor ensures adherence to all policies and procedures; identifies, implements, and recommends improvements to increase operational effectiveness, compliance, and enhance the guest experience, while providing a safe work environment for all employees. The Operations Supervisor ensures compliance of designated departments with policies, procedures, legislation, health and safety, and other statutory regulations including the AGCO.

Key Accountabilities

1. Help create an engaged work environment by fostering positivity and fun, recognizing excellent performance, and supporting team members daily.
2. Oversee the Cage, Slots, and Guest Services departments during their shift, including sign-offs within this scope.
3. Provide leadership, direction, mentoring, and performance management to the departments or as assigned in the absence of an Operations Manager; offer continuous coaching for success to achieve high performance.
4. Assist in implementing departmental strategic plans.
5. Help de-escalate and address guest concerns.
6. Monitor and analyze team member productivity, skills, and behaviors.
7. Develop strong working relationships with guests, management, team members, and regulators.
8. Communicate effectively with all relevant operational departments.
9. Report irregularities and suspicious activities, review, and prepare incident reports.
10. Ensure departmental compliance with policies, procedures, legislation, health and safety, and statutory regulations including the AGCO.
11. Anticipate operational and service issues, troubleshoot, and resolve guest concerns proactively.
12. Administer the Collective Agreement and conduct grievance discussions when applicable.
13. Perform other duties as assigned or directed.

Education and Qualifications

• Minimum 2 years of experience in gaming/casino management.
• Experience working in various gaming departments is an asset.
• Post-secondary education in Business or Operations Management, or a suitable combination of education and experience.
• Proven leadership skills with the ability to train and develop team members.
• Ability to exceed guest expectations through effective, timely, and service-oriented communication.
• Willingness to learn, develop, and acquire new skills for personal and professional growth.
• Proficiency in MS Office.
• Ability to obtain and maintain registration as a Category 1 Gaming Assistant with AGCO.
• Ability to obtain Smart Serve certification.

Great Canadian Gaming Corporation is committed to diversity, equity, and inclusion. We welcome all qualified applicants and accommodate people with disabilities throughout the recruitment process. Applicants are encouraged to advise Human Resources in advance if accommodations are required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.