Part-Time Operations Success Support Assistant

Conestoga College; Kitchener; On-site; CAD 26,000 - 31,000; Part time

Job summary

Conestoga College is seeking Temporary Part-Time Operations Success Support Assistants to help with Fall 2026 student start-up activities, front-line customer service, and distribution of student materials including ONECards across multiple campuses.

Positions are scheduled up to 24 hours per week, Monday to Friday, with shifts between 8:30am and 5:00pm, supporting campuses in Kitchener, Waterloo, Cambridge, Guelph, Milton and Brantford.

Qualifications

• Completion of a one-year post-secondary certificate is required.
• Minimum of six months of relevant front-line work experience is required.
• Experience in a fast-paced retail or customer service environment is an asset.
• Strong communication skills and a customer-facing approach.

Responsibilities

• Provide courteous and professional front-line support to students
• Distribute student resources and verify information for resource requests
• Process transactions using point-of-sale and related software systems
• Direct students to appropriate services and locations
• Assist with order fulfillment, including picking, processing, packing and shipping
• Assist with organizing, stocking and labelling inventory
• Summarize and escalate complex cases to management for resolution
• Perform other duties as assigned

Skills

Front-line customer service

Strong communication

Customer-facing approach

Adapt to new technologies

Education

One-year post-secondary certificate

Tools

Point-of-sale systems

Job description

Job Title: Part-Time Operations Success Support Assistant

Requisition #: 26-0175

Starting Rate: $18.82

Payband Range: $18.82 - $22.52

Hours/Week: 24

Posting Date: Tuesday, August 18, 2026

Closing Date: Monday, August 24, 2026 at 11:59 PM EST

Vacancy Type: Support Staff - Part-time Temporary

Position Summary

Temporary Part-Time Support Staff positions (August 31, 2026 – September 11, 2026)

Ancillary Services is seeking Part-Time Operations Success Support Assistants to assist with student start-up activities for the Fall 2026 term. This role involves providing front-line customer service and supporting the distribution of student materials, including ONECards.

Operations Success Support Assistants will be scheduled for up to 24 hours, Monday to Friday for varying shifts between 8:30am and 5:00pm. Positions are available at multiple campuses, including Kitchener, Waterloo, Cambridge, Guelph, Milton and Brantford.

Responsibilities

• Provide courteous and professional front-line support to students
• Distribute student resources and verify information for resource requests
• Process transactions using point-of-sale and related software systems
• Direct students to appropriate services and locations
• Assist with order fulfillment, including picking, processing, packing and shipping
• Assist with organizing, stocking and labelling inventory
• Summarize and escalate complex cases to management for resolution
• Perform other duties as assigned

Qualifications

• Completion of a one-year post-secondary certificate is required
• Minimum of six months of relevant front-line work experience is required
• Experience in a fast-paced retail or customer service environment is an asset
• Strong communication skills and a customer-facing approach
• Ability to quickly learn and adapt to new technologies

Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.

We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.