Part-Time Key Lead - Queen St. W

Knix; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

An innovative apparel brand in Toronto is seeking a Part-time Key Lead to create an uplifting environment for customers. This role involves guiding customer interactions, coaching staff, and driving sales. Candidates should have at least 2 years of retail experience and a passion for exceptional customer service. Join a fast-growing company dedicated to empowering people through its products.

Benefits

Competitive pay with performance-based bonuses

Health benefits

Parental leave top-up

Employee discounts

Opportunities for career growth

Qualifications

• At least 2 years’ experience in retail or customer service.
• Experience in a leadership or senior role preferred.
• Passion for delivering exceptional customer experiences.

Responsibilities

• Create a welcoming and positive experience for all customers.
• Plan and execute store events post-reopening.
• Listen to customer preferences and recommend suitable products.
• Lead product fittings to ensure correct sizing.

Skills

Customer engagement

Leadership

Problem-solving

Job description

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America, and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products, and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!

We are seeking a Part-time Key Lead who will create a comfortable and uplifting environment for customers as they explore the store and Knix’s product line. You will actively listen to their needs and preferences, guiding the customer experience from greeting to fit to purchase. You should be passionate about coaching and mentoring others, comfortable giving and receiving feedback, and goal-oriented to see initiatives through. Your enthusiasm and intuition about Knix products will help drive sales and customer loyalty.

Knix is one of the fastest-growing companies in Canada! This is a fantastic opportunity to do meaningful & impactful work and to be part of an organization that is empowering people everywhere!

Position Details:

• Type: Permanent Part-time
• Location: 294 Queen St W, Toronto, ON M5V 2A1

Benefits & Perks:

• Competitive pay—base salary plus monthly bonus with performance-based increases
• Health benefits starting on your first day, including access to mental health & wellness platforms
• Parental leave top-up up to 80% of your salary
• An inclusive, diverse, and supportive work environment
• Generous employee discounts up to 50%
• Opportunities for career growth and recognition as the company expands

About You:

• You understand Knix customers’ needs and can engage and delight them
• You thrive in a dynamic environment and are adaptable
• You are comfortable in fitting room settings and making others feel at ease
• You are a team player committed to group success
• You are passionate about our mission and customers
• You can handle challenging customer interactions professionally
• You are results-oriented and process-driven

Responsibilities:

• Create a welcoming and positive experience for all customers
• Plan and execute store events post-reopening to build community and boost sales
• Listen to customer preferences and recommend suitable products
• Lead product fittings to ensure correct sizing on first try
• Stay knowledgeable about our product range and wear products yourself
• Coach and develop sales associates, fostering a positive work environment
• Participate in staff training, manage operational needs, and support shop events
• Ensure effective product merchandising reflecting our brand

Qualifications:

• At least 2 years’ experience in retail or customer service
• Experience in a leadership or senior role preferred
• Passion for delivering exceptional customer experiences
• Warm demeanor with a proactive approach
• Resourceful problem-solver
• Belief in Knix’s mission and product line

Eligibility:

• Legal work authorization in Canada, 18+ years old
• Ability to lift up to 25 lbs and move efficiently throughout the store

#LI-ONSITE

We are committed to inclusive hiring and providing accommodations during the application process. We value diversity and encourage candidates of all backgrounds to apply.