Part-Time Key Lead

Knix; Halton Hills; On-site; Part time

Job summary

A leading intimate apparel brand is seeking a Part-Time Key Lead in Halton Hills, Ontario. The role involves creating an uplifting customer experience, mentoring staff, and driving sales. Ideal candidates have 2+ years in retail, a passion for customer service, and a positive demeanor. This position offers competitive pay, a supportive work environment, and generous employee discounts.

Benefits

Competitive Pay with Monthly Bonus

Parental Leave Top-Up Program

Inclusive Workplace

Generous employee discounts

Qualifications

• 2+ years’ experience in a retail and/or customer service environment.
• Previous experience in a lead or senior role is preferred.
• Passion for creating exceptional customer experiences.

Responsibilities

• Create a comfortable and uplifting end-to-end experience for all Knix customers.
• Plan and execute store events to build community and drive sales.
• Actively listen to customer preferences and recommend products.

Skills

Customer engagement

Team collaboration

Dynamic problem-solving

Warm demeanor

Customer service

Job description

Overview

Knix is an award-winning direct to consumer intimate apparel brand re-inventing intimates for real life. We empower people to be unapologetically free with innovative products and an engaged community. Since 2013, we have grown rapidly in Canada and globally, reaching customers through online stores, Knix retail locations, wholesale, and channels such as Amazon. We are seeking a Part-Time Key Lead who will create a comfortable and uplifting environment for customers as they explore Knix’s product line. You will guide the customer experience from greeting to fit to purchase, coach and mentor others, set goals, and drive sales goals and customer loyalty.

Store Address: 13850 Steeles Ave, Halton Hills, ON L7G 0J1

What’s in it for you (Benefits & Perks)

• Competitive Pay - Base Salary plus Monthly Bonus, with performance-based pay increases.
• Family - A Parental Leave Top-Up Program up to 80% of your salary
• Work Environment - An inclusive and diverse workplace where you can bring your whole self to work
• Product Discount - Generous employee discounts up to 50% on Knix products

About you

• You understand what Knix customers want and know how to engage and delight them.
• You thrive in a dynamic environment and think on your feet.
• You are adept at making others feel comfortable in fitting rooms and beyond.
• You’re a born team player who helps the group succeed.
• You are passionate about our customers and inspired by Knix and our mission.
• You can handle difficult customer-facing conversations with ease.
• You are results-oriented and process-driven.

Responsibilities

• Create a comfortable and uplifting end-to-end experience for all Knix customers.
• Plan and execute store events to build community and drive sales, following province re-opening guidelines.
• Actively listen to customer preferences and recommend products they’ll love.
• Lead product fittings to ensure customers buy the correct size the first time.
• Stay knowledgeable on our growing product assortment – and wear it, too.
• Coach and develop Sales Associates, promoting a positive and fun working environment.
• Participate in staff training, general operational needs (ordering shop supplies), and shop events.
• Ensure all products are merchandised effectively to reflect our brand and drive sales.

Qualifications

• 2+ years’ experience in a retail and/or customer service environment
• Previous experience in a lead or senior role is preferred
• Passion for creating exceptional customer experiences
• A warm demeanour with a “get it done” approach
• Resourceful with a keen ability to resolve customer issues
• An affinity for our product line and belief in the Knix mission

Eligibility

• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
• Ability to lift and handle packages weighing up to 25 lbs
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift

How we Hire

Our people are what make Knix special. We are an equal opportunity employer who values diversity and inclusion. We provide reasonable accommodations during the application process and welcome candidates from all backgrounds and perspectives.