Part-time Health Services Receptionist (Casual)

Algonquin College; Ottawa; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated receptionist/clerk to join their Health Services team. This part-time role is essential in delivering exceptional customer service to students and staff, acting as the first point of contact for medical inquiries and appointment bookings. The ideal candidate will thrive in a busy environment, showcasing excellent communication skills and strong computer proficiency. With a commitment to diversity and inclusion, this organization offers a supportive workplace where your contributions will make a significant impact. If you're ready to take on a rewarding challenge, this opportunity is perfect for you.

Qualifications

• Two-year diploma or equivalent in Medical Office Administration preferred.
• Minimum three years' experience in a high-demand medical office setting.

Responsibilities

• Provide accessible, friendly, and efficient customer service.
• Assist medical team with patient registration and office tasks.

Skills

Oral Communication Skills

Computer Skills

Customer Service

Ability to Work Under Pressure

Education

Two-year Diploma in Medical Office Administration

Tools

Adobe

Microsoft Suite

Outlook Email

Electronic Medical Record Software (PS Suite)

Ocean Technologies by Cognizant MD

Job description

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department: Health Services

Position Type: Part-Time Support

Salary Range: $25.92-$30.01-Hourly

Scheduled Weekly Hours: 1

Anticipated Start Date: April 28, 2025

Length of Contract: 12 months

Posting Information: This job posting is now accepting applications from all qualified individuals.

Posting Closing Date: April 23, 2025

Please note: jobs are posted until 11:59 pm on the job closing date.

Job Description:

The receptionist/clerk is the front-line position in providing accessible, friendly and efficient customer service for students and staff. This position is part of a team that is the first point of contact for all phone calls regarding booking appointments for medical care, relaying messages to nurses and doctors, requests for medical test results and reports, requests for copies of medical charts, requests for information, points of sale, updating demographics, corresponding with patients, etc.

They also provide medical office assistance to the medical team by assisting patient registration and consent process, updating charts, faxing, managing referrals, ordering supplies, etc. In addition, the incumbent assists the department staff with statistics of department activity level and client satisfaction surveys.

Required Qualifications:

• Two (2) year diploma or equivalent – preferably in Medical Office Administration or equivalent combination of education and experience;
• Minimum of three (3) years’ experience in a “high demand” medical office setting is required;
• Must have excellent oral communication skills in order to communicate with clients/patients, physicians and other clinic staff;
• Must have strong computer skills with knowledge of Adobe, Microsoft Suite, and Outlook Email. Familiarity with Electronic Medical Record software such as PS Suite is preferred;
• Ability to work under pressure in a very busy office environment;
• Ability to work flexible hours, if required;
• Experience creating Custom Forms in PS Suite is considered an asset;
• Experience with Ocean technologies, by Cognizant MD, is considered an asset.

Anticipated Weekly Schedule:

Please note: This is a Casual position. Casual employees work on a call-in basis and/or do not have regularly scheduled hours.

This position requires on-site work at Algonquin College’s Woodroffe (Ottawa) Campus.

* This position is for P22088

* This position is paid at Payband D - Comparator

Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at [e-mail]. While we thank all those who apply, only those to be interviewed will be contacted.