Part-Time Front Desk Associate - Park Royal, West Vancouver

Myo; Vancouver; Vor Ort; CAD 26.000 - 30.000; Teilzeit

Benefits dieser Stelle

Extended Health Benefits

RRSP with Employer Match

Pet Insurance discount

Staff treatment sessions

Referral bonus

EAP - Homewood mental health support

Zusammenfassung

Myo is modern physical therapy with a focus on 1:1 expert care. As a Part-Time Front Desk Associate at Myo - Park Royal, you will welcome clients, coordinate bookings, and support clinicians to ensure an outstanding client experience.

You will contribute to sales objectives while maintaining a welcoming, well-organized clinic environment. Join a team that values care, collaboration, and a proactive attitude.

Qualifikationen

• 1+ years of experience in customer service and/or hospitality.
• Ability to work a minimum of 2-3 shifts.
• Strong focus on creating positive client interactions and experiences.
• Pride in maintaining a clean, presentable clinic and workspace.
• Attention to detail and commitment to quality in every task.
• Clear communication of long-term value to clients.

Aufgaben

• Provide exceptional service and hospitality aligned with Myo standards.
• Introduce services to new clients with clear, on-brand messaging by phone, walk-in, or written communication.
• Manage clinic schedule, optimize shifts, booking strategy, and waitlists.
• Submit and file all claims, invoices, and transactions accurately.
• Maintain consistent client notes for seamless service across shifts.
• Help keep the clinic organized and clean, including sanitization and space upkeep.
• Support client follow-up, marketing initiatives, and business-driving activities as assigned.
• Maintain communication with other Front Desk Associates and clinic staff for smooth shift handoffs.
• Share insights from shifts and client feedback with Operations Lead.

Jobbeschreibung

We are looking to hire a Part-Time Front Desk Associate at Myo - Park Royal.

Myo- Park Royal (707 Main St #110, West Vancouver, BC)

The ideal candidate would be available to work:

• Mondays
• Weekends

The schedule above may be subject to change depending on the needs of our team. Flexibility is welcome!

As a member of our front desk team, you will deliver exceptional hospitality, managing clinic operations, and support our team of expert clinicians. You’ll play a vital role in creating a seamless client experience while actively contributing to the clinic’s sales objectives.

Who We Are

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

Join us in our mission to raise body IQ globally! #FutureproofYourBody

What You'll Do

• Provide all clients exceptional service and hospitality in line with Myo standards
• Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
• Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
• Ensure all claims, invoices, transactions are submitted and filed accurately.
• Maintain clean, consistent client notes for seamless service to each client
• Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
• Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
• Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
• Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

Who We're Looking For

• You have 1+ years of experience working in a customer service and/or hospitality role
• You must be able to work a minimum of 2-3 shifts
• You care deeply about ensuring positive client interactions and experiences
• You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic
• You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion
• You’re passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
• You perform your job duties with consideration and care for business driving booking strategies
• You thrive in a fast paced environment
• You are innately curious, always seeking to solve problems, answer questions and better your work product
• You show up as your authentic self day in and day out, making your voice heard
• You prioritize your own physical and mental health so you can show up as your best version in the workplace

Myo Benefits + Perks

• 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
• Group RRSP with Profit-Sharing Employer Match
• Discounted Pet Insurance through SPOT
• Complimentary paid staff treatment sessions
• Bonus payout for referral of new team members
• Subsidized mental health support through our EAP - Homewood

$19 - $22 an hour

Why Myo?

At Myo, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact. As a Front Desk Associate, you’ll be the face of our clinics—creating a welcoming atmosphere, supporting our clinicians, and ensuring every client has an outstanding experience.

Join us in helping people move better, feel better, and Futureproof Their Bodies.

Core Values and Principles

• Care Deeply (Empathy)
• One Team, One Dream (Collaboration)
• Make it Count (Focus)
• Set the Pace (Ambition)
• Never Stop Learning (Curiosity)

Learn more about us through our YouTube and Instagram.