Part-Time Dispatcher - Niagara Region Transit

Transdev Ontario Manitoba; Golden Horseshoe; On-site; Part time

Job summary

A transportation service provider is seeking part-time Dispatchers in the Greater Niagara Region. The role includes dispatching drivers, managing on-demand services, and ensuring a high level of customer service. Candidates should have proven experience in customer service and strong communication skills. This position offers a competitive hourly pay and opportunities for advancement.

Benefits

Free license upgrade

Comprehensive benefits for 30+ hours

Employee Referral Bonus

Supportive corporate culture

Opportunities for career advancement

Qualifications

• Proven experience in a customer service role.
• Ability to respond effectively to emergencies.
• Experience with cloud-based dispatch software is preferred.

Responsibilities

• Dispatch drivers accurately and provide customer support.
• Utilize RideCo software for managing on-demand services.
• Communicate effectively with clients and drivers.

Skills

Customer service experience

Time management skills

Organization skills

Communication skills

MS Office proficiency

Ability to multitask

Tools

RideCo software

Job description

Overview

Voyago is hiring two Part-Time Dispatchers for our Transit Operations in the Greater Niagara Region. As an onsite Dispatcher for our On Demand Service, you will take pride in playing a key role in ensuring the independence and mobility of our city's most vulnerable passengers. Your efforts will directly contribute to their ability to access essential services, appointments, and daily activities safely and comfortably by delivering excellent customer service, care and respect.

Responsibilities

• You are responsible for the dispatch of drivers and providing accurate direction
• You are responsible for a high degree of customer service
• You thrive in a fast paced high stress environment
• You will provide on demand support to drivers and manage the on-demand RideCo software
• You will communicate with clients and drivers and work to fill all shifts

Salary: $20.00/hour

This is a unionized position.

Shift Details

Friday & Saturday, 6:30am-3:00pm
Friday & Saturday 3:00pm-11:00pm

Requirements

Your Profile

• You have strong, proven customer service experience
• You can take responsibility for the Emergency Response Plan in the event of a serious collision
• You can utilize the radio to communicate clearly and effectively with all en-route drivers
• You can clearly identify all runs and drivers active on routes are on time
• You are able to pull a variety of reports as per the Dispatch Supervisor directive
• You can answer phones, fax, and email correspondence in a professional and courteous manner
• You can obtain a clean Criminal Record Search
• You have excellent time and Stress Management skills
• You are dependable and have exceptional organization and communications skills
• You have advanced computer software experience in MS Office
• Your experience working with RideCo or any other cloud based on demand transit software would be an asset
• Your understanding of the transportation industry, especially in an on-demand capacity would be an asset
• You can multitask effectively and efficiently

Location & Benefits

• We offer a competitive hourly pay
• You will have opportunities for advancement
• We have a great company culture
• We offer a comprehensive benefit package if you work 30+ hours or more per week

The Perks

• We offer free license upgrade (if required)
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions
• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We offer our employees opportunities to build their own experience within a local, global Group

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.