Part Time Customer Service Instant Return Representative

Hertz Car Sales; Halifax; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading car rental company in Halifax is seeking a Part Time Instant Return Representative. This role involves managing the vehicle return process, providing exemplary customer service, and addressing customer concerns. Strong communication skills and a customer-focused attitude are essential. The position offers competitive hourly wages and opportunities for career growth.

Benefits

Up to 40% off Hertz Rental

Discounted travel and food

Career growth with hands-on learning

Qualifications

• Strong communication skills are required.
• Ability to build customer relationships and multitask effectively.
• A high level of ownership and accountability is expected.

Responsibilities

• Providing exemplary customer service in vehicle return process.
• Inspecting returning vehicles and recording damages.
• Resolving customer concerns professionally.

Skills

Strong oral and written communication skills

Ability to build relationships with customers

Multitasking effectively

Upselling

Overcoming objections

Job description

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Job Description

Wage : $16.25 per hour

The Part Time Instant Return Representative is an essential member of the airport location team and serves as a brand ambassador by providing the fastest, easiest, and most valued experience to customers. This team member is responsible for providing attentive, courteous, and expeditious service to customers returning their vehicles.

Responsibilities

• Providing exemplary customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures.
• Resolving customer service concerns and issues professionally and effectively.
• Inspecting returning vehicles, recording any new damage, and completing required documentation.
• Collecting damage costs for minor damages as outlined by company policy.
• Driving continuous improvement by communicating customer feedback to the team and engaging in action planning to improve operational performance and customer satisfaction.
• Adhering to all company policies and procedures.
• Providing directions in a courteous and expeditious manner.
• Following customer service training guidelines and successfully resolving customer issues to ensure a positive experience.
• Offering extra services such as general directions, assisting with luggage, and responding to other customer requests as appropriate.
• Ensuring accident / incident reports are entered into the system and charging costs for damages to the customer when applicable.
• Paying attention to windshield chips / cracks and charging customers when detected and applicable.
• Providing customers with the final invoice and explaining all charges courteously.
• Performing other related duties as assigned by management.

Qualifications

Strong oral and written communication skills are required. Ability to build relationships with customers, multitask effectively, upsell, and overcome objections is essential. A high level of ownership, accountability, and initiative is expected. Employment is contingent upon successful background screening.

Apply today and shift your career into drive for tomorrow!

Join an organization where you can Drive your Potential and Power your Passion! Perks include :

• Up to 40% off of the base rate of any standard Hertz Rental
• Discounted travel and food
• Career growth with hands-on learning

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 locations worldwide, including North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. Hertz is one of the largest worldwide airport general use vehicle rental companies and is highly recognized globally.

Additional Information

• Seniority level : Entry level
• Employment type : Part-time
• Job function : Other

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