Part-time Co-op and Career Service Representative

Algonquin College; Ottawa; On-site; CAD 80,000 - 100,000; Part time

Job summary

Algonquin College is seeking a part-time Co-op and Career Service Representative to join the Student Talent Development department. This role involves providing reception services, administrative support, and ensuring a positive client experience for both students and employers. Applicants should possess a relevant diploma and strong client service skills.

Qualifications

• Minimum of 3 years practical experience in a client-service setting.
• Strong proficiency in Microsoft Office Suite required.
• Exceptional client service skills with a focus on confidentiality.

Responsibilities

• Provides front-line reception and client services.
• Responsible for administrative support to the Co-op and Career Centre.
• Handles inquiries and ensures timely communication with stakeholders.

Skills

Client service

Multi-tasking

Attention to detail

Proficiency in Microsoft Office

Education

Two Year Diploma in Office Administration, Business Marketing, Public Relations, Career Development, Human Resources, or a related field

Tools

Microsoft Office Suite

CRM software

Online video conferencing software

Scheduling software

Job description

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department:

Student Talent Development

Position Type:

Part-Time Support

Salary Range:

$23.38-$27.19-Hourly

Sc heduled Weekly Hours:

24

Anticipated Start Date:

July 14, 2025

Length of Contract:

N/A

Posting Information

Employees who are part-time internal candidates, as defined by the Part-Time Support Collective Agreement, will be given first consideration.

Posting Closing Date:

June 23, 2025

Please note: jobs are posted until 11:59 pm on the job closing date.

Job Description:

Reporting to the Manager, Student Talent Development, the part-time Co-op and Career Service Representative delivers front line reception and client services and provides administrative and program support to the Co-op and Career Centre.

The incumbent serves as the first point of contact for the students and partners of the Co-op and Career Centre, and is responsible for responding to inquiries from internal and external stakeholders, welcoming employers and partners to campus, and overseeing a smooth experience for students and employers accessing services. The incumbent receives incoming telephone calls, e-mails and walk-in inquiries, responding to a variety of general and specific questions about the Co-op and Career Centre. Based on student or employer inquiries, the incumbent may need to provide general navigation support to another College services/departments.

This position serves as a primary contact for Algonquin College students, and an extensive list of internal and external stakeholders. The incumbent facilitates regular communications with key internal stakeholders, including the Registrar’s Office, Academic Departments, and the International Education Centre. Often the first point of contact for the Co-op and Career Centre or the College, the incumbent conducts themselves in a professional manner and ensures inquiries/requests are forwarded to the appropriate person/area and/or responded to in a timely manner. The incumbent works closely with Co-op and Career Centre staff, students, and provides administrative and clerical support to the Manager, Student Talent Development and Manager, External Engagement and Partnerships.

Duties and Responsibilities:

• Provides reception services and front-line support to clients accessing services in the Co-op and Career Centre

• Provides administrative and clerical support to the Co-op and Career Centre

• Supporting departmental activities, programs, and services

• Other Duties as Assigned

Required Qualifications:

• Two (2) Year Diploma in Office Administration, Business Marketing, Public Relations, Career Development, Human Resources, or a related field

• Computer software skills, including strong proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint, Excel, Teams) and use/management of client databases and/or Customer Relationship Management (CRM) software

• Exceptional client service skills, including the ability to set a positive, professional tone in all interactions with all clients, while maintaining a high degree of confidentiality

• Minimum of 3 years practical experience in a fast-paced, “high demand” client-service setting in an educational institution or equivalent experience in a similar setting, including:

  • Work experience in a complex detail-oriented, customer service driven computerized office environment

  • Demonstrated ability to multi-task and possess a high attention to detail (organize time and work within workload demands) including:

    • Daily delivery of front-line client service

    • Addressing client service issues/needs

    • Ability to look up information and generate reports in Excel and other online tools

    • Calendar/scheduling management

  • Experience in Microsoft Office (Word, Outlook, Excel, Teams, PowerPoint), online video conferencing software (Zoom, Teams), and scheduling software

* This position is paid at Payband Technologist C

* Vacancy for P18777

* Anticipated Schedule: Monday to Thursday: 8:30AM-3:00pm

* This position requires regular on-site work at Algonquin College's Woodroffe Campus

Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at [e-mail]. While we thank all those who apply, only those to be interviewed will be contacted.