Part-time Client Services Representative

Algonquin College of Applied Arts and Technology; Ottawa; On-site; CAD 60,000 - 80,000; Part time

Job summary

A well-regarded educational institution in Ottawa seeks a Part-time Client Services Representative. This role involves providing support to students and staff within the International Education Centre, ensuring excellent customer service. Candidates should have a background in Office Administration and experience in a fast-paced environment, with strong communication and teamwork skills. This part-time position entails a weekly schedule of 20 hours, primarily in the morning.

Benefits

Inclusive work environment

Opportunity for diverse candidates

Qualifications

• Minimum one year's certificate or equivalent in Office Administration.
• At least three years of experience in a fast-paced administrative environment.
• Experience providing superior customer service.

Responsibilities

• Serve as the first point of contact for visitors and students.
• Triage inquiries to appropriate staff within the IEC.
• Support the Manager and Associate Directors in student services.

Skills

Customer service

MS Office proficiency

Teamwork

Communication skills

Critical thinking

Education

Certificate in Office Administration

Tools

Salesforce

Genesis

Job description

Part-time Client Services Representative page is loaded

Part-time Client Services Representative

Apply locations Ottawa Campus time type Part time posted on Posted Yesterday job requisition id R172761

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department:

International Inside Sales

Position Type:

Part-Time Support

Salary Range:

$25.92-$30.01-Hourly

Scheduled Weekly Hours:

20

Anticipated Start Date:

September 02, 2025

Length of Contract:

n/a

Posting Information

Employees who are part-time internal candidates, as defined by the Part-Time Support Collective Agreement, will be given first consideration.

Posting Closing Date:

August 29, 2025

Please note: jobs are posted until 11:59 pm on the job closing date.

Job Description:

The incumbent serves as the first point of contact for staff, members of the public and students seeking to engage with the International Education Centre (IEC). The incumbent’s primary responsibility is to triage visitors, students, and staff to appropriate individuals within the IEC and/or departments at the College for service. The incumbent is also responsible to provide support to the Associate Directors, Manager of International Student Integration, and the Manager of Lead Management and Conversion or International Operations which include student services and lead management and conversion. The incumbent provides student support and assistance both to students themselves and International Education Centre’s International Student Advisors and International Student Recruitment team.

The incumbent is responsible for responding to inquiries from internal and external stakeholders in the college and community, in compliance with the regulations of the Freedom of Information and Protection of Privacy Act (FIPPA).

Required Qualifications:

• Minimum one (1) year certificate or equivalent Office Administration

• Minimum three (3) years of practical administrative experience in a non-routine, fast-paced office environment, preferably in an educational environment with International students

• Demonstrated experience working with and providing superior level of customer service to clients from various cultural backgrounds.

• Demonstrated experience with MS Office, preferred with experience in Genesis, Salesforce.

• Basic data management software (Salesforce, managing files)

• Business writing skills preferred

• Communication skills and the ability to work well as a team member

• Critical thinking skills

• Knowledge of the College student services and departments is an asset.

Anticipated Weekly Schedule:

This position is 20 hours per week Monday to Friday 8:30AM - 12:30 PM

* This position is paid at Payband D - Comparator

* Vacancy is for P22588

This position requires regular on-site work at Algonquin College’s Woodroffe (Ottawa) Campus.

This position is subject to the terms of the Part-time Support Staff Collective Agreement: 2021-24-PT-Support-Staff-CA_FINAL_EN-1.pdf (algonquincollege.com)

Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at [e-mail]. While we thank all those who apply, only those to be interviewed will be contacted.

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