Part Time Casual Member Service Representative

Penfinancial Credit Union Ltd; Niagara Falls; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading credit union is looking for a Part Time Casual Member Service Representative. This role involves providing exceptional service to members through transaction handling and relationship building. The ideal candidate will possess a high school diploma and relevant customer service experience. Join a company rooted in purpose with comprehensive benefits and a commitment to community engagement.

Benefits

Comprehensive benefits package

Living Wage salary

Defined contribution pension plan

Wellness days

Education allowances

Qualifications

• High School Diploma or equivalent; post-secondary education preferred.
• Minimum 2 years of experience assisting members in a bank or credit union is an asset.
• Sales experience is an asset.

Responsibilities

• Provide excellent customer service – accurate, timely, and efficient.
• Handle member transactions such as deposits, withdrawals, and transfers.
• Promote credit union products and services and open accounts.

Skills

Customer Service

Communication

Sales

Education

High School Diploma

Post-secondary education

Job description

Part Time Casual Member Service Representative

• Part-time

Be a part of something different

We may offer the same products and services as a big bank, but we couldn’t be more different. We’re rooted in purpose and on a mission to improve lives and strengthen communities . We support nearly 20,000 members and businesses digitally, over the telephone, and in person across six branches in Niagara and Haldimand.

At PenFinancial, our people are our greatest asset, and our values— accountability, passion, integrity, respect, and knowledge —guide everything we do. We foster an inclusive environment where everyone has a voice and is listened to. Check out our latest annual report to see what we’ve been up to.

We offer a comprehensive benefits package, including a Living Wage salary, a defined contribution pension plan, and performance-based success sharing. We also support our employees’ wellbeing through wellness days, education allowances, and other programs, reflected in our high employee engagement scores.

Our commitment to community

Our Truly Local Commitment starts with our employees. We promote an inclusive, diverse, and caring culture, encouraging employees to give back through volunteering and representing our credit union via our Truly Local Ambassador program. We also reinvest a portion of our profits into local communities.

As a proud Certified B Corporation, we are committed to doing business for good and support environmental sustainability by choosing 100% renewable energy with Bullfrog Power.

The Member Service Representative provides excellent customer service—accurate, timely, and efficient—to members both at the front counter and via phone / email. They identify opportunities to assist members with banking solutions and refer them to appropriate specialists to help achieve their financial goals. They also ensure adherence to operating procedures and policies to safeguard assets.

Key Responsibilities :

• Create an exceptional member experience through relationship development, communication, and timely, value-added service, both in person and over the phone.
• Handle member transactions such as deposits, withdrawals, transfers, and assist with ATM, MasterCard, and Debit Card inquiries and applications.
• Promote credit union products and services, including investments and loans, and refer members to specialists when needed.
• Balance daily cash transactions and assist with ATM loading and balancing.
• Prepare and audit reports, manage investment renewals, and handle internal accounting tasks.
• Identify opportunities to promote credit card applications and conduct regular care calls.
• Open accounts and resolve member concerns proactively, referring complex issues to the manager.
• Support a culture of innovation by following procedures, ensuring compliance, and seeking efficiencies.
• Develop community relationships and attract new members through community engagement and events.
• Perform other duties as assigned.

Qualifications :

• High School Diploma or equivalent; post-secondary education preferred.
• Minimum 2 years of experience assisting members in a bank or credit union is an asset.
• Sales experience is an asset.

Hourly Wage Range : $22.51 - $25.77

Salary will be based on skills, experience, education, and qualifications.

Learn more at https : / / www.penfinancial.com / careers

We welcome all applications; only shortlisted candidates will be contacted.

Accessibility accommodations are available upon request.

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