Part-Time Bilingual (English/French) Customer Service Representative - One Year Contract

NielsenIQ; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading company in consumer insights is offering a part-time contract position ideal for those who are bilingual in English and French. You will handle customer inquiries, assist panel members with technical issues, and provide excellent service while working in a flexible environment. The role emphasizes teamwork and attention to detail, with opportunities for professional development.

Benefits

Flexible working environment

Volunteer time off

Access to LinkedIn Learning

Employee Assistance Program (EAP)

Qualifications

• Bilingual English and French communication skills required.
• Strong attention to detail and problem-solving skills.
• Ability to multi-task while providing excellent customer service.

Responsibilities

• Investigate and resolve inquiries from panel members.
• Assist with scanner operations and update panel information.
• Collaborate with team members and manage multiple tasks.

Skills

English communication

French communication

Problem-solving

Attention to detail

Interpersonal skills

Customer focus

Technical proficiency in MS Office

Job description

Employer Industry: Consumer Intelligence

Why consider this job opportunity:
- Flexible working environment that supports work-life balance
- Volunteer time off to engage in community service
- Access to LinkedIn Learning for professional development
- Employee Assistance Program (EAP) for personal support
- Opportunity to work with a leading company in consumer insights and data solutions
- Part-time contract position with potential for future opportunities

What to Expect (Job Responsibilities):
- Investigate and resolve telephone and email inquiries from Household Panel Members
- Assist panel members with issues related to scanner operations and update panel information
- Provide excellent customer service with a pleasant telephone manner
- Collaborate with team members while managing multiple tasks
- Maintain high attention to detail in all communications and problem-solving efforts

What is Required (Qualifications):
- Excellent English and French communication skills, both oral and written
- Demonstrated problem-solving skills and strong attention to detail
- Good logic and interpersonal skills
- Proven ability to multi-task and work effectively in a team environment
- Strong customer focus and technical proficiency with MS Office, including Excel

How to Stand Out (Preferred Qualifications):
- Experience in customer service or a related field
- Familiarity with data solutions or consumer insights
- Additional language skills beyond English and French

#ConsumerIntelligence #CustomerService #BilingualJobs #FlexibleWork #CareerDevelopment

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