Part-Time Assistant Manager - Level 1

BoxLunch & Hot Topic; Kingston; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading retailer in music and pop culture seeks a Part-Time Assistant Manager to enhance customer experiences. In this role, you will lead by example, support operations, and leverage your fandom knowledge to train new recruits. Join a passionate team dedicated to bringing joy to fellow fans with exceptional service and product knowledge.

Qualifications

• At least 1 year of retail experience.
• Love for music and pop culture is a plus!
• Ability to lift up to 50 pounds as needed.

Responsibilities

• Support the store leadership team in customer experience and sales.
• Take responsibility for opening and closing the store.
• Assist with planogram updates and stock room upkeep.

Skills

Communication

Time Management

Operational Skills

Education

High School Diploma or GED

Job description

We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager – Level 1, you’ll be a significant part of our success by supporting the store leadership team in providing an exceptional customer experience, ensuring that fellow fans can access the merchandise they love. You’ll leverage your fandom knowledge to train new recruits and support daily operations and sales targets.

WHAT YOU'LL DO

• Provide an engaging shopping experience that encourages repeat visits. Impress customers with your product knowledge, customer service skills, and enthusiasm for pop culture.
• Step in and support the team as needed, including covering the sales floor and assisting leadership when required.
• Take responsibility for opening and closing the store, ensuring security and readiness.
• Operate the register, process transactions, and use your fandom expertise to promote add-on sales and benefits like BOPIS and curbside pickup. Communicate any shortages or overages to your Store Manager.
• Understand store sales goals, KPIs such as UPT and ADT, and contribute to achieving them.
• Assist with planogram updates, including store layout, wall displays, fixtures, and merchandising.
• Share insights on fashion and music trends with management and HQ partners.
• Work with Store Management to prevent theft and misuse of spells and wizardry, maintaining a secure environment.
• Support the upkeep of the stock room and store cleanliness.
• Help build a collaborative, passionate team to operate the store effectively.
• Perform any additional activities assigned by your Store Leader.

WHAT YOU'LL NEED

• At least 1 year of retail experience. A love for music and pop culture is a plus!
• Strong communication, time management, professionalism, operational skills, and a drive to develop your team.
• A high school diploma or GED.
• The ability to navigate the store, merchandise products using approved equipment, and lift up to 50 pounds as needed.