Part-Time Assistant Manager - Level 1

BoxLunch & Hot Topic; Kelowna; On-site; CAD 30,000 - 50,000; Part time

Job summary

Join a vibrant and dynamic team as a Part-Time Assistant Manager at a leading pop culture retailer. In this exciting role, you will leverage your passion for music and pop culture to create a memorable shopping experience for customers. Your responsibilities will include supporting the store leadership, training new recruits, and ensuring smooth daily operations. You'll have the opportunity to engage with fellow fans while driving sales and maintaining a collaborative team environment. If you thrive in a fast-paced retail setting and are eager to share your fandom knowledge, this position is perfect for you!

Qualifications

• 1+ year of retail experience, preferably in a pop culture environment.
• Strong communication and leadership abilities are essential.

Responsibilities

• Provide excellent customer service and support store operations.
• Assist in training new staff and maintaining store organization.

Skills

Customer experience skills

Communication

Time management

Leadership

Retail operations

Education

High school diploma or GED

Tools

Point of Sale (POS) system

Job description

We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager – Level 1, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans can get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, and also support the management team in daily operations and meeting sales targets.

WHAT YOU'LL DO

1. Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills, and use of the Force.
2. Step in and step up when needed. You’ll cover the sales floor and provide leadership support when your Manager gets pulled away.
3. You’ve got the keys to the kingdom, and you’re not afraid to use them! You’ll open and close the store, as needed.
4. Work the register; you’ll process sales transactions and use your fandom knowledge to drive add-on sales using additional benefits such as BOPIS and curbside pickup. We’ll need you to also be able to close out the register and communicate any shortages or overages to your Store Manager.
5. Understand store sales plan, comp sales goals, and key KPIs: UPT and ADT.
6. Assist with planogram changes including store map, wall, fixture, & merchandising mix.
7. Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners.
8. While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft.
9. Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy.
10. Help develop and retain a super collaborative, passionate team to run your store alongside you.
11. Any other activities as assigned by your Store Leader.

WHAT YOU'LL NEED

1. At least 1 year of retail store experience. If you love music and pop culture, you're in the right place!
2. You have Avenger-like skills: communication, time management, professionalism, operations, and a drive to develop your peeps.
3. A high school diploma or GED equivalent.
4. The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds.