Parking Manager

Indigo Group; Ottawa; On-site; CAD 47,000 - 57,000; Full time

Benefits offered by this job

Great Team Culture

Numerous career growth opportunities

Job summary

Indigo Park in Ottawa is seeking a Parking Manager to oversee day-to-day operations, staffing, equipment, and customer relations at multiple sites. You will supervise site operations, maintain performance standards, and ensure the smooth running of parking services.

The role requires strong leadership, two years of customer service with supervisory experience, and excellent communication. Starting salary is $52,000 with opportunities for growth within the company culture and operations team.

Qualifications

• Minimum 2 years of customer service experience with supervisory role.
• Strong communication and interpersonal skills, both written and verbal.

Responsibilities

• Supervise the general operations of each location.
• Maintain efficient daily operations at the site and ensure staff project the Indigo Park image.
• Oversee lot conditions, vehicle circulation, and on-site supplies.
• Ensure money handling procedures are documented and followed by cashiers and attendants.
• Train new staff per lot manual and assist Area Manager with staffing changes.

Skills

Customer service

Supervisory experience

Communication

Job description

Indigo Park is looking for a Parking Manager in Ottawa. The supervisor will be responsible for coordinating and day-to-day managing all functions (staffing, equipment, and operations). The supervisor ensures the successful development, maintenance, and enhancement of client/customer relationships.

What Would You Be Doing?

Operations

• Supervise the general operations of each location
• Maintain efficient daily operations at the site, ensuring that employees project the desired image of Indigo Park Canada Services.
• Lot Conditions (Surface, HVAC, Lighting, …)
• Ensure proper vehicle circulation
• Verify on-site supplies are adequate (tickets, cashier reports…)
• Provide Employee Manual/ Operations Manual
• Perform lot audits (revenue and operational)
• Act immediately upon the instructions of the Area Manager regarding rate changes (order new decals or signage)
• Make suggestions to Area Manager on how to improve revenue at your location
• Train new staff as per lot manual with attention to valet procedures if applicable

Human Resources

• Maintain Employee File (current)
• Take certain disciplinary measures with field staff (with involvement by Area Manager)
• Replace field staff in case of illness or other
• Assist field staff during peak periods
• Communicate with Area Manager when there is a need to make a staffing change, or hire additional staff

Administration

• Verify all employee time punches by using the ADP portal
• Ensure that all operational policies/procedures are being followed at your location
• Ensure that all money handling procedures are properly documented in Operations Manuals and are followed by cashiers and attendants
• Ensure that all cashiers/attendants and valets are properly stocked for inventory
• Assist Area Manager with client relations
• Assist Area Manager with field staff performance reviews

What Are We Looking For?

• Minimum of 2 year of customer service experience with experience being in a supervisor role.
• Strong communication and interpersonal skills, both written and verbal

What We Offer :

• Great Team Culture
• Numerous possibilities for career growth
• Starting salary at $52,000

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has the right to equal treatment in employment and against discrimination, and accommodations are available upon request regarding employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.