P / T Retail Sales Associate - Adidas Brentwood Retail Store (#2066)

adidas; Burnaby; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading sportswear brand in Metro Vancouver is seeking a Sales Associate to assist customers, drive sales, and maintain store standards. The ideal candidate will have excellent customer service skills and be proficient in English and French. Retail experience is preferred. The role requires standing for long periods and lifting goods up to 34 kg. This position will involve varied hours including weekends and holidays.

Qualifications

• Proficient in English & French (verbal and written).
• Ability to lift/move items up to 34 kg.
• Retail experience preferred.

Responsibilities

• Assist customers in selecting products and provide information.
• Uphold customer service standards.
• Drive sales using in-store techniques.
• Complete sales transactions accurately.
• Maintain store appearance and assist with inquiries.

Skills

Customer service

Product knowledge

Cash handling

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Purpose:

Assist customers in determining which products and services best fit their needs and interest them in the merchandise. Promotes the sale of merchandise by meeting or exceeding standards for productivity. Maintains awareness of all product requirements and information, promotions and advertising. Maintains inventory and provides customer service. Accountable for accurate and complete sales transactions.

Key Responsibilities:

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-Assists customers in the selection of adidas merchandise, while providing information about the product, materials, technology, and functionality.
-Ensures adidas’ customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required.
-Drive and close sales by utilizing adidas’ selling techniques and the in-store AOS system (where available).
-Completes customer sales transactions (cash, credit, debit, etc.).
-Maintains store appearance, assists in processing and replenishing merchandise and assist with customer service inquiries.
-Proficient knowledge of adidas’ products and programs, including technology, product information and requirements, merchandise promotions, and advertising.
-Help to support and create a team environment by respecting co-workers.
-Adheres to adidas’ brand values and Sales Associate competencies.
-Assist with telephone duties.
-Adheres to company policy and procedures relating to inventory control.
-Other duties as required by store management.


Knowledge Skills and Abilities:

-Must possess and consistently exhibit the competencies relative to the position.
-Ability to read and comprehend simple instructions, short correspondence, and memos.
-Ability to write simple correspondence.
-Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
-Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
-Ability common sense understanding to carry out instructions furnished in written, oral, or diagram form.
-Ability to deal with problems involving several concrete variables in standardized situations.
-Ability to use a point of sale system/ Basic understanding of cash register functions and cash procedures.

-Ability to exercise good judgment and decision-making skills.
-Demonstrate excellent verbal and written communication skills.
-Demonstrate excellent customer service.
-Ability to work a varied schedule including weekends, evenings and statutory holidays. Also able to work overtime hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, Mother's Day, Father's Day, and Back-to-School.
-While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 12 kg and occasionally lift and/or move up to 34 kg.
-Must be proficient in English & French (verbal and written)


Qualifications:

Must have or be pursuing a high school diploma or general education degree (GED). Three to six month’s retail experience is preferred.