P&C Business Partner Consultant - TELUS Customer Solutions Experience

Intello Technologies Inc.; Ottawa; Hybrid; CAD 73,000 - 109,000; Full time

Job summary

A leading technology and consulting firm is seeking a P&C Business Partner Consultant to support leaders in enhancing team member experiences. This role involves acting as a trusted advisor, managing change, and providing support on various people-related topics. Candidates should have a strong background in HR, leadership experience, and excellent communication skills. This position offers a hybrid work model and a competitive salary range of $73,000-$109,000 with additional benefits.

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company matched pension

Career growth opportunities

Qualifications

• Minimum of 3+ solid years of experience in a leadership role or People and Culture role.
• Sound judgment and demonstrated business acumen.
• Knowledge of current provincial employment law, HR theory and practices.

Responsibilities

• Lead by example as an ambassador of our culture.
• Provide guidance and support across a variety of topics including performance improvement.
• Be data-driven: Leverage tools and reporting to provide business leaders with insights.

Skills

Leadership skills

Consulting skills

Relationship management

Strong communication

Ability to work independently

Technical proficiency in Google Workspace

Education

Post-Secondary education in Business Administration or Human Resources

Tools

Google Workspace

Job description

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P&C Business Partner Consultant - TELUS Customer Solutions Experience

Location :

Toronto, ON, CA Montréal, QC, CA, H3B 1S6 Ottawa, ON, CA

Jobs by Category : People & Culture, Finance and Corporate Affairs

Job Function : People & Culture

Status : Full Time

Schedule : Regular

Description

This is not your traditional HR team; we embrace change and have fun reinventing the future of work. We are as passionate about our team as we are about our business and thrive on thinking out of the box, delivering in new ways, and supporting exceptional team member experiences.

It’s an exciting time to be a member of the People & Culture (P&C) team who are leading strategies to strengthen the TELUS culture with cutting edge initiatives and programs. We strive for excellence in everything we do and have an unyielding commitment to inspiring and motivating TELUS team members, retirees, customers, and communities to fulfill our “We Give Where We Live” philosophy. Through our technology innovation, we are creating a stronger and more caring world by enabling remarkable human, social and business outcomes. We believe wholeheartedly that we are all stronger together, and this is foundational to our promise to make the future a little friendlier for everyone.

Our team and what we'll accomplish together

As a P&C Business Partner Consultant supporting leaders in the TELUS Customer Solutions Experience, you wear several hats : trusted advisor, consultant, project manager and change agent. Toggling between the big picture and then rolling up your sleeves to do the tactical work is second nature to you. You sit alongside and collaborate with the business leaders to provide thought leadership for People & Culture activities.

You are resilient, pragmatic, humble, and possess a great sense of humour. Your counsel is equal parts logic, analysis and strategy. You have a natural curiosity and appreciate that failure and vulnerability are healthy ways to learn and grow. Your passion to make a difference and how you do things will contribute to the success of our internal clients in creating better outcomes for our customers.

What you'll do

• Lead by example as an ambassador of our culture; drives change by partnering with business leaders and other internal groups to proactively manage changes impacting team members.
• Provide guidance and day-to-day support across a variety of topics including : performance improvement, conflict resolution, compensation, engagement, integration of acquired businesses, career development, recognition and communication
• Partner with P&C Centres of Expertise to help drive the evolution of business unit programs and solutions
• Participate in large scale ad-hoc people projects such as integration of acquired businesses.
• Be data- driven : Leverage available tools, reporting and analysis (compensation, talent movement, etc.) to provide business leaders with key insight and data-driven analysis
• Shares best practices and changes to any People and Culture programs and initiatives and ensures they are successfully adopted in a fair and consistent manner

Qualifications

What you bring

Minimum of 3+ solid years of experience in a leadership role or People and Culture role

Strong leadership skills gained from coaching and / or management experience

Excellent consulting and relationship management skills

Sound judgment and demonstrated business acumen

Strong communication skills including : Oral, written and presentation skills

Ability to work independently and manage multiple demands simultaneously; you are proactive, and get work done.

Knowledge of current provincial employment law, HR theory and practices

Technical proficiency in Google Workspace and ability to adapt to internal systems

Post-Secondary education in Business Administration or Human Resources

Great-to-have

Bilingualism French-English both written and spoken

Advanced knowledge of English is required, because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.), interact in English with internal parties (colleagues, internal partners, stakeholders, etc.), as part of this position's main responsibilities, given its national scope.

LI-HYBRID

LI-REMOTE

Salary Range : $73,000-$109,000

Performance Bonus or Sales Incentive Plan : 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as :

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunitiestodevelop your skills

And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization.

We are honoured to be recognized

150,000+

Team members worldwide

of years voted One of Canada’s Best Corporate Citizens

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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