Ownership Assessment Specialist

O'Regan's Automotive Group; Halifax; On-site; CAD 40,000 - 60,000; Full time

Job summary

A reputable automotive group in Halifax seeks an Ownership Assessment Specialist to engage service clients and explore vehicle upgrade opportunities. Candidates should possess strong communication skills and a customer-focused attitude, thriving in a collaborative environment. This full-time role offers competitive salary and daytime hours, along with comprehensive training and development opportunities.

Benefits

Competitive base salary plus commission

Comprehensive training and ongoing development

Opportunities for career advancement

Qualifications

• Previous experience in a customer-facing, sales, or service role is considered an asset.
• Comfortable initiating conversations and building relationships.
• Team player with a willingness to learn and grow.

Responsibilities

• Foster positive relationships with service clients.
• Proactively review client appointment reports to identify acquisition opportunities.
• Collaborate with Service Advisors to explore purchasing solutions.

Skills

Strong interpersonal and communication skills

Ability to explain vehicle features and financial concepts

Highly organized with attention to detail

Customer service experience

Job description

Join Our Team at Toyota Dartmouth – Ownership Assessment Specialist Opportunity

Are you a people-oriented professional with strong communication skills, looking for a full-time, weekday role that bridges customer service and sales in the automotive industry—where you’ll engage service clients, explore vehicle upgrade opportunities, and grow within one of Atlantic Canada’s most trusted dealership families?

We’re currently looking for an Ownership Assessment Specialist to join our team at Toyota Dartmouth. This is a unique opportunity to work in a hybrid role that connects both the service and sales departments—engaging with service customers, identifying high-demand vehicles for acquisition, and presenting upgrade options.

At Toyota Dartmouth, part of the award-winning O’Regan’s Automotive Group, you’ll be part of a fast-paced, customer-focused environment where your people skills and attention to detail will make a real impact. Whether your background is in sales, service, hospitality, or client care, if you thrive on meaningful conversations and want to be part of a team that values growth, we want to hear from you.

RESPONSIBILITIES :

• Foster positive relationships with service clients, welcoming clients on their visits and assisting with check-in.
• Call, text, and send video confirmations for upcoming service appointments.
• Proactively review client appointment reports daily and weekly to identify acquisition opportunities.
• Approach and engage clients in service to discuss their ownership journey and discuss options to upgrade.
• Collaborate with Service Advisors to identify customers with high repair costs and explore purchasing solutions to satisfy client needs.
• Attend sales meetings, product training, and maintain knowledge of current inventory and promotions.
• Develop a solid understanding and the ability to communicate vehicle equity, depreciation, and financing options to clients.
• Maintain a professional appearance and a strong commitment to customer satisfaction.

QUALIFICATIONS :

• Previous experience in a customer-facing, sales, or service role is considered an asset.
• Strong interpersonal and communication skills.
• Comfortable initiating conversations and building relationships.
• Ability to explain vehicle features, benefits, and financial concepts in a clear and professional manner.
• Highly organized with attention to detail and follow-up.
• A team player with a willingness to learn and grow.
• Valid driver’s license required.

WHAT WE OFFER :

• Competitive base salary plus commission.
• Full-time daytime hours: Monday to Friday, 7:30 AM – 3:30 PM.
• A collaborative and supportive team environment.
• Comprehensive training and ongoing professional development.
• Opportunities for career advancement within the O’Regan’s Automotive Group.
• A chance to work with one of Atlantic Canada’s most trusted and recognized dealership families.

Why Choose O’Regan’s?

O’Regan’s is one of Canada’s 50 Best Managed Companies and a recognized leader in the automotive industry. As a family-owned and operated business, we believe our strength comes from our people—and we’re committed to supporting, developing, and celebrating our team members at every stage of their careers.