Overnight Worker

Red Door Shelter; Toronto; On-site; CAD 41,000 - 42,000; Full time

Job summary

Red Door Shelter in Toronto is seeking an Overnight Security Officer to help keep residents safe during the night shift. You will patrol the building, secure doors at curfew, screen visitors, and respond to emergencies while supporting residents with daily living needs.

The role requires staying awake for 11:00 p.m. to 9:00 a.m., 35 hours per week, and collaboration with a multi-disciplinary team. This is a not-for-profit position with hourly compensation.

Qualifications

• Related social services diploma or equivalent.
• Commitment to excellent client service.
• Knowledge of Toronto social service system.
• Ability to de-escalate abusive behaviour.
• Initiative, reliability and teamwork.
• Complete Hostel Standards, CPR & WHMIS training.
• Strong oral and written communication.
• Ability to stay awake during overnight shift.

Responsibilities

• Provide security for the building during the overnight shift.
• Attend to emergencies and assist new residents.
• Provide support and crisis intervention to clients.
• Enter notes and print files; maintain logs and occupancy reports.
• Prepare rooms for intakes and oversee weekly chores.
• Report maintenance issues to the Maintenance Worker.
• Attend staff meetings and answer phones.

Skills

Communication skills

Stay awake during night shift

De-escalation

Initiative and reliability

Team player

Ability to report and document

Education

Related social services diploma or equivalent

Job description

About Red Door: Red Door is a not-for-profit organization. The mission of the Red Door Shelter is to end homelessness for each family that comes through our doors by providing safe, temporary refuge and critical services to support them in healing, rebuilding their lives and integrating back into a community. At Red Door, we strive for quality care, advocacy, collaboration, integrity, and accountability.

Responsibilities:

• Work as part of the team to provide security of the building during the overnight shift including securing all doors at curfew, patrolling the building, screening visitors and ensuring that no unauthorized people enter the facility.
• Attend to emergencies.
• Conduct emergency intakes and assist new residents to settle in.
• Provide support, feedback, behaviour management, and input and/or crisis intervention to clients on issues of daily living.
• Enter notes regarding case progress as required and print notes for files.
• Update daily logs and complete daily and weekly occupancy reports.
• Complete daily overnight checklist, update, complete and file various forms and logs.
• Keep office area organized and clean; prepare rooms for intakes; set up breakfast ingredients for residents.
• Ensure residents have completed weekly chores.
• Report maintenance issues including the urgency to Maintenance Worker.
• Keep the building clean, especially laundry and common rooms and do laundry when necessary.
• Attend joint staff meetings.
• Answer telephones; page or direct calls to appropriate extension.

Qualifications:

• Related social services diploma or equivalent with experience preferred.
• Demonstrated commitment to excellence in client service.
• Knowledge of the social service system in Toronto.
• Ability to deal with and de-escalate abusive behaviour.
• Initiative, reliability, and ability to work positively as a member of a multi-disciplinary team.
• Ability to perform housekeeping procedures.Commitment to completing mandatory Hostel Standards, CPR & WHMIS training.
• Good oral and written communication skills.
• Ability to stay awake during the overnight shift.

Position Type: Full-time

Job Reference Code: P-167

Location: Gender Based Violence Shelter

Hours of Work 5 days on, 5 days off, 2 days on, 2 days off from 11:00 p.m. to 9:00 a.m. (35 hours/week)

Compensation: $30.03 – 30.54 per hour

We thank all applicants. However, only those selected for an interview will be contacted.

NO PHONE CALLS, PLEASE.

The Red Door is an equal opportunity agency that welcomes applications from all interested individuals. We particularly encourage those with lived experiences and affinities that align with our clients, as this allows us to effectively represent their interests. We also strongly invite women-identifying individuals, members of the 2SLGBTQ+ community, Black, Indigenous, and people of colour, newcomers to Canada, and individuals with disabilities to apply.

Please note that our main office and our Violence Against Women shelter are not fully wheelchair accessible.