Overnight Veterinary Reception, Client Care - Calgary Animal Referral & Emergency Centre

VCA Animal Hospitals; Calgary; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Overnight Veterinary Receptionist to join their team in Calgary. This role is crucial in building trust and loyalty with clients by providing exceptional service and education about pet care. As the first and last point of contact, you will ensure clients and their pets feel welcomed and expertly cared for. The ideal candidate will have a passion for animals, strong customer service skills, and the ability to work flexible hours. Join a caring culture that values wellness and offers opportunities for career growth while making a meaningful impact in the lives of pets and their families.

Benefits

RRSP Employer 5% Match Program

VCA Canada RRSP Student Loan Program

Competitive wages and benefits

Annual uniform allowance

Exceptional career development

Employee Assistance Program

Referral Bonus Rewards

Personal pet care discounts

Shopping discounts

Wellness apps

Qualifications

• Prior experience in customer service and administrative duties.
• Ability to learn medical terminology and use VCA Cornerstone PMS.

Responsibilities

• Enhance client experience by coordinating between clients and medical team.
• Serve as the first and last point of contact for clients and their pets.

Skills

Customer Service

Medical Terminology Knowledge

Attention to Detail

Time Management

Empathy

Adaptability

Education

Veterinary Assistant Program Graduate

Tools

VCA Cornerstone PMS

Job description

Veterinary Reception, Client Care

Calgary, AB

Calgary Animal Referral and Emergency (C.A.R.E.) Centre is welcoming a full-time Overnight Veterinary Reception. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our dedicated team.

About the Role

The role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are the first and last point of contact and have the ability to leave a lasting impression building trust and loyalty with our clients. Your responsibility is to enhance the client’s experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for, and appreciated.

Desired Attributes and Requirements

• Prior experience in customer service and administrative duties
• Prior knowledge/or ability to learn medical terminology and VCA Cornerstone PMS
• Exceptional client service skills
• Empathetic, nurturing and positive attitude
• Skilled in prioritizing needs, open to change and adaptable
• Initiative in carrying out assignments independently
• Attention to detail with above-average time management skills
• Must be flexible and available to work shift work (weekdays, weekends, and holidays)
• Hours vary between start time of 6pm and 8pm and run to 10 - 12 hours
• Previous veterinary experience or graduate from an accredited Veterinary Assistant program is preferred

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation!
• RRSP Employer 5% Match Program – saving for your future just got easier!
• VCA Canada RRSP Student Loan Program - Ask us more!
• Competitive wages and benefits!
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.