Overnight Service Express Agent

go2HR; Whistler; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality provider in Whistler is seeking an Overnight Service Express Agent to enhance guest experiences through prompt check-in and check-out services. This role involves upselling rooms, providing concierge support, and managing phone communications. Ideal candidates are customer-oriented with at least 2 years of experience in a similar role. Join us for a supportive team environment and opportunities for growth.

Benefits

Supportive team environment

Learning and development opportunities

Recognition programs

Staff accommodation (availability permitting)

Discounted Marriott hotel stays

Complimentary staff meals

Wellness packages up to $2000/year

Health & Safety programs

Monthly safety meetings

Qualifications

• Warm, people-oriented demeanor.
• Team-first attitude.
• Passion to help and interact with others.

Responsibilities

• Provide prompt and efficient check-in and check-out adhering to Westin standards.
• Upsell rooms and promote hotel outlets.
• Encourage enrollment in Marriott Bonvoy program.
• Offer concierge services when unavailable.
• Explain hotel services and packages.

Skills

Excellent verbal and written communication skills

Ability to build relationships with internal and external guests

Proficiency in computer systems and data retrieval

Knowledge of Whistler area and local services

At least two years’ experience in customer service

Experience in a similar hospitality role

Tools

Microsoft Office

Galaxy

Lightspeed

Job description

Job Title: Overnight Service Express Agent

Open to international applicants with valid Canadian work permits.

At Westin, our goal is to help our guests be at their best, offering supportive service, anticipatory assistance, and extensive knowledge to enhance their stay. We seek dynamic individuals eager to join our hospitality team. If you are positive, adaptable, intuitive, and genuinely interested in others' well-being, we invite you to thrive with us at Westin.

Impact You’ll Make

Our Quality Keepers focus on small details that leave a big impression. The Overnight Service Express Agent assists guests with check-ins and check-outs, answers phones, responds to inquiries, and manages In Room Dining services and orders.

What We Are Looking For

• A warm, people-oriented demeanor
• A team-first attitude
• A passion to help and interact with others

Responsibilities & Qualifications

Position Requirements:

• Provide prompt and efficient check-in and check-out adhering to Westin standards
• Upsell rooms and promote hotel outlets
• Encourage enrollment in Marriott Bonvoy program
• Offer concierge services when unavailable
• Explain hotel services and packages
• Follow accounting principles: verify charges, process payments, and explain charges
• Handle express check-outs and delayed charges
• Monitor security and report unusual activities
• Assist with business center tasks: photocopying, faxing, printing, admin duties
• Manage phone communications efficiently
• Coordinate with other departments to transfer calls and increase satisfaction
• Troubleshoot issues and assign maintenance as needed
• Assign guest requests to appropriate departments
• Maintain knowledge of In Room Dining menu and procedures
• Perform shift audits and balance accounts
• Use Microsoft Office, Galaxy, Lightspeed
• Follow health and safety protocols and report unsafe conditions
• Stand for an 8-hour shift; perform occasional physical tasks
• Perform other duties as assigned
• Provide a satisfactory criminal record check

Skills & Experience:

• Excellent verbal and written communication skills
• Ability to build relationships with internal and external guests
• Proficiency in computer systems and data retrieval
• Knowledge of Whistler area and local services
• At least two years’ experience in customer service
• Experience in a similar hospitality role

Pay rate: $23/hr

Other Perks/Benefits

• Supportive team environment and management
• Learning and development opportunities
• Recognition programs
• Staff accommodation (availability permitting)
• Discounted Marriott hotel stays
• Complimentary staff meals
• Wellness packages up to $2000/year
• Health & Safety programs, including orientations and safety certifications
• Monthly safety meetings

Our Commitment

Marriott International values diversity and is committed to equal opportunity employment. We do not discriminate based on disability, veteran status, or other protected categories. We welcome all applicants to join our inclusive culture.