Overnight Rooms Supervisor - PT (1 YR Contract for Maternity Leave)

Hyatt Regency; Toronto; On-site; CAD 25,000 - 35,000; Part time

Job summary

A leading hospitality organization in Toronto seeks an Overnight Rooms Supervisor for a part-time position covering maternity leave. Responsibilities include supervising staff, ensuring guest satisfaction, and assisting management in the Front Office. Candidates should have hotel experience, a degree in hospitality or tourism, and strong communication skills.

Qualifications

• Minimum one year of hotel experience.
• Energetic, outgoing, with a positive attitude.
• Knowledge of Canadian labour laws.

Responsibilities

• Assist with scheduling and act as manager on duty.
• Support and enforce corporate policies and procedures.
• Supervise staff and assist in onboarding and training.

Skills

Guest service skills

Strong organizational skills

Effective communication skills

Problem-solving skills

Education

Post-secondary degree in hospitality or tourism

Job description

Overnight Rooms Supervisor - PT (1 YR Contract for Maternity Leave)

Join to apply for the Overnight Rooms Supervisor - PT (1 YR Contract for Maternity Leave) role at Hyatt Regency.

Overview

Hyatt Regency Toronto is seeking a dedicated Overnight Rooms Supervisor to join our team on a part-time basis for a one-year maternity leave coverage. This role involves assisting management in the Front Office, ensuring guest satisfaction, and maintaining service standards.

Responsibilities

• Assist with scheduling and act as manager on duty when required.
• Support and enforce corporate policies and procedures.
• Supervise staff, assist in onboarding, training, and disciplinary actions.
• Develop departmental goals and strategies.
• Maintain accurate shift logbooks and conduct briefings.
• Respond to guest needs and resolve complaints.
• Control supplies and ensure safety procedures are followed.
• Communicate loyalty program details and guest feedback to departments.
• Coordinate with other departments and assist with payroll and labor cost monitoring.

Qualifications

• Minimum one year of hotel experience.
• Post-secondary degree in hospitality or tourism.
• Energetic, outgoing, with a positive attitude and excellent guest service skills.
• Knowledge of Canadian labour laws.
• Effective communication skills with guests and staff.
• Strong organizational and problem-solving skills.
• Ability to manage collective bargaining agreements.

Job Details

• Job Title: Overnight Rooms Supervisor (availability for overnight shifts on Sundays and Mondays).
• Reports To: Front Office Manager.
• Department: Front Office.

Additional Information

Hyatt is committed to providing employment accommodations in accordance with applicable laws. Please inform HR if accommodations are needed.

Level & Employment Type

• Mid-Senior level
• Part-time

Industry

• Hospitality

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