Overnight Rooms Supervisor - PT (1 YR Contract for Maternity Leave)

Hyatt Hotels Corporation; Toronto; On-site; CAD 52,000 - 55,000; Part time

Job summary

A leading hotel company in Toronto is seeking a part-time Overnight Rooms Supervisor for a one-year contract. This hands-on position involves assisting the Front Office management and ensuring guest needs are exceeded. The ideal candidate must have hotel experience, a degree in hospitality, and possess strong leadership and communication skills. This role offers a salary range of CA$52,000 - CA$54,600 annually.

Qualifications

• Minimum of one year of hotel experience.
• Ability to manage a collective bargaining agreement.
• Strong oral and written communication skills.

Responsibilities

• Assist with staffing and act as manager on duty when required.
• Supervise staff and assist in training and onboarding.
• Respond to guest needs and resolve complaints.

Skills

Energetic, outgoing, positive attitude

Effective communication skills

Excellent organizational skills

Knowledge of Canadian labor laws

Strong analytical and problem-solving skills

Education

Post-secondary degree in hospitality or tourism

Job description

Hyatt is a place of learning – similar to a university. The company offers many opportunities for professional and personal growth.

Position: Overnight Rooms Supervisor - Part Time (1 Year Contract for Maternity Leave)

Are you passionate about making a difference, being part of a bigger community, and loving where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are central to our purpose: to care for people so they can be their best.

Job Summary

This hands-on role involves assisting the management of the Front Office, ensuring guest needs are met or exceeded. It maintains quality and consistency across all guest service aspects and ensures staff are well-trained and qualified.

• Job Title: Overnight Rooms Supervisor (availability for 2 overnight shifts on Sundays and Mondays required)
• Reports To: Front Office Manager
• Department: Front Office

The salary range for this position is CA$52,000 - CA$54,600 (Hourly rate: CA$25 - CA$26.25).

Qualifications

• Minimum of one year of hotel experience
• Post-secondary degree in hospitality or tourism
• Energetic, outgoing, positive attitude, and driven to provide outstanding guest service
• Knowledge of Canadian and provincial labour laws
• Effective communication skills with guests, employees, and management
• Excellent organizational, computer, analytical, and problem-solving skills
• Strong oral and written communication skills
• Ability to manage a collective bargaining agreement

Daily Tasks

• Assist with scheduling and act as manager on duty when required, maintaining standards during shifts
• Support and enforce corporate policies and procedures
• Supervise staff, assist in onboarding, training, scheduling, mediating disputes, and administering disciplinary actions
• Set departmental goals and develop strategies to achieve them
• Maintain a detailed log of daily activities, conduct briefings, and follow up on notes
• Respond to guest needs and departmental requests
• Resolve guest complaints and handle requests
• Control the issuance of supplies and materials
• Ensure compliance with health, safety, and fire regulations
• Communicate loyalty program information and guest feedback to relevant departments
• Coordinate with other departments for smooth operations
• Assist with payroll processing and monitor labor costs

Hyatt Regency Toronto is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please inform Human Resources if you require accommodations during the application process.

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