Overnight Resident Assistant

Simon Fraser University; Burnaby; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established university seeks a dedicated overnight community support staff member to enhance student safety and wellness. This role involves responding to incidents, providing support, and ensuring a secure living environment for residents. With a focus on crisis management and effective communication, you will play a crucial part in fostering a positive community atmosphere. The position offers a unique opportunity to work within a vibrant educational setting that values inclusivity and professional growth. If you are passionate about supporting students and contributing to their well-being, this role is perfect for you.

Benefits

14% pay in lieu of benefits

Increased pay in lieu of benefits after 4 months

Hybrid-work program for eligible positions

Qualifications

• High School Graduation with training in conflict management or crisis prevention.
• Minimum 3 years of experience in a relevant field.

Responsibilities

• Act as the first point of reference for community support and safety.
• Respond to after-hours incidents and maintain community standards.

Skills

Crisis management

Conflict resolution

Interpersonal skills

Customer service

Critical thinking

Communication skills

Education

High School Graduation

Training in social services or youth support

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Residence and Housing is an integral part of SFU’s academic and educational programs and services. The unit supports the academic mission of SFU and Campus Services by:

• Creating purposeful and intentional communities that emphasize academic support, success, and leadership development through programs and services.
• Providing market priced living and learning environments that are safe, clean, sustainable, attractive, well maintained, comfortable, and welcoming.
• Ensuring financial stability, service viability, and effective management and administration of the operations.
• Providing updated technology and data driven services that meet the needs of housing and residence students and users in a responsive, timely, courteous, efficient, and effective manner.
• Fostering professional relationships with on and off campus partners to enhance services to students and guests.
• Ensuring ongoing assessment of programs, services, and practices that are dedicated to an ethos of continuous improvement.
• Arranging ongoing training and development for staff to ensure they are knowledgeable about best practices in the housing and residence life field; and able to properly contribute to the student affairs profession and SFU community.

About the Role

Acts as the overnight first point of reference for community support, safety and incident response which includes the promotion of, response to, and maintenance of student safety and wellness in Residence. This will occur during assigned shifts from 10:00pm to 6:00am. In accordance with university policies, department procedures, and community standards, the position responds to after-hours incidents, exercising sound judgement in the application of established policies and procedures, escalating calls to the Residence Life Coordinator or Management Team (RLC or RLMT) when necessary. In conjunction with the Residence and Housing Front Desk Staff, triages community member enquiries and problems, and provides community response by phone or in person to uphold Residence Community Standards. Completes rounds of the residence community as scheduled and as needed to provide appropriate and timely community response and identify any unreported community response requirements. Completes Incident Reports, Call Logs and other reports as requested. Performs front desk limited services in the absence of Front Desk Staff.

Qualifications

High School Graduation and general training or courses of moderate duration (one semester equivalent) with training in conflict management, conflict resolution, crisis prevention, social services, and/or youth support or an equivalent combination of education, training and experience. 3 years of minimum experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

• Good knowledge of Freedom of Information and Privacy Act as it applies to student records.
• Excellent crisis response and critical thinking skills.
• Effective and respectful communication skills.
• Excellent interpersonal and customer service skills.
• Ability to exercise tact and diplomacy when administering university policies including maintaining confidentiality.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• An additional 14% pay in lieu of benefits
• After 4 consecutive months in the position, pay in lieu of benefits is increased to 20%
• Hybrid-work program for eligible positions

Additional Information

The assignment end date is January 24, 2026.

This position requires 100% work onsite and overnight work.

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact [e-mail].