Overnight Operations Supervisor

Brinks; Barrie; Hybrid; CAD 67,000 - 75,000; Full time

Job summary

Brink's in Barrie, Ontario, seeks an experienced Operations Supervisor to oversee ARM/ATM/CIT, Vault, Safe & Key operations at the local site. You will lead a cross-functional team, drive safety, efficiency, and profitability while maintaining high customer service standards.

Responsibilities include managing night-shift operations (10:30 pm–6:30 am, Sun–Thu), coordinating routes, ensuring compliance with CSR/RMS, and promoting the company values across the workforce.

Qualifications

• Oversee multiple lines of business (ARM/ATM/CIT, Vault, Safe & Key) at the designated location.
• Lead a team with both Union and Non-Union workers and ensure safety compliance.
• Maintain profitability while upholding customer service standards.
• Familiar with Health & Safety policies and incident investigations.

Responsibilities

• Manage operations and ensure productivity standards for MAC and Cash in Transit.
• Schedule CIT runs and vault opening/closing and liability balancing.
• Promote company values and engage with branch employees for wellbeing.
• Respond to customer inquiries and complete monthly SLA reporting.
• Enforce security protocols and CSR/RMS and Regional requirements.
• Conduct payroll, inventory control, and billing approvals; data entry.
• Lead recruitment and interviewing of candidates.

Skills

Team leadership

Operations management

Safety compliance

Customer service

Labour relations

Job description

The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

We are seeking an accomplished and dynamic Operations Supervisor to join our team in Barrie. In this role, you will play a critical part in Operations, contributing to our ongoing success and strategic goals. As part of the Outside Operations Team, you will be responsible for overseeing various lines of business (ARM/ATM/CIT, Vault, Safe & Key, and Brinks Safe Products) at their assigned location. With an emphasis on team leadership (Union and Non-Union) and process improvement, this incumbent will ensure proper operating procedures and adherence to safety and security regulations while maximizing profitability and maintaining customer service standards.

Salary range: $66,500-$75,000 per annum.

Availability required for this role: 10:30 pm - 06:30 am - Sunday to Thursday.

Key Responsibilities:

Operations Management

• Ensure minimum productivity standards for MAC (Customer Service Response Times) and Cash in Transit (Stops/Hour).
• Maintain routes in Ocean and schedule CIT runs out of the branch.
• Responsible for daily opening of the vault; check-out & in of liability; vault balancing; provide direction and allocation of resources.

Employee & Labour Relations

• Ensure demonstration and promotion of both Company Values and Success Factors
• Engage in active communication with all branch employees to promote engagement and well-being.
• Ensure grievances are addressed in a timely fashion; make recommendations for disciplinary actions; administration of applicable Collective Bargaining Agreement.
• Ensure adequate staffing levels are maintained and scheduling creation and posting.

Customer Service

• Respond to customer inquiries as required and assist in finding solutions to any unresolved issues.
• Completion of monthly customer SLA reporting.

Security Protocol Enforcement

• Compliance with procedures and processes and ensure they are performed in accordance with the CSR/RMS and Regional requirements.

Health & Safety

• Promote and ensure a physically and mentally safe working environment through the enforcement of all Health and Safety policies.
• Investigate any workplace vehicle accidents or personal injuries in association with Joint Health & Safety Committees, ensuring findings and corrective action are reported and actioned as required.
• If acting as a Health and Safety Representative, participate in monthly Health and Safety meetings, and complete building safety inspections and vehicle inspections.
• Must complete the company standard Health and Safety training online.

Administration

• Record keeping; payroll functions; inventory control, and supply ordering.
• Maintain Petty Cash.
• Month-end reporting: review billing and provide appropriate approvals.
• Invoice processing.
• Data entry (internal inventory system).
• Selection and interviewing of candidates.

Fleet Maintenance

• Technical knowledge and ability to perform minor vehicle repairs and maintenance.
• Ensure the fleet is in good working order and that preventative maintenance schedules are following company policy.