Overnight Loss Prevention Officer

go2HR; Whistler; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking hospitality company as an Overnight Loss Prevention Officer. This role is crucial for ensuring the safety of guests and hotel property, requiring a keen eye for detail and strong communication skills. You'll be part of a supportive team dedicated to creating a welcoming environment while managing safety protocols and emergency responses. The position offers opportunities for professional growth and a chance to make a real impact in the hospitality industry. If you thrive in dynamic settings and are passionate about guest safety, this is the perfect opportunity for you.

Benefits

Team-spirited coworkers

Learning and development opportunities

Reward and recognition programs

Staff accommodation

Discounted hotel stays

Complimentary staff meals

Qualifications

• Strong attention to detail and ability to complete tasks efficiently.
• Excellent communication skills with a focus on connecting with others.

Responsibilities

• Patrol hotel property to ensure safety and protect assets.
• Investigate crimes and assist sick or injured guests.
• Maintain accurate records and respond to emergencies.

Skills

Fire, Life & Safety knowledge

Strong verbal and written communication

Basic computer skills

Attention to detail

Problem-solving skills

Multi-tasking and organizational skills

Education

Occupational First Aid Level 2

Job description

Open to International applicants with valid Canadian Work permits: Yes

At Westin, everything we do is designed to help our guests be at their best. We value our supportive attitude, anticipatory service, and extensive knowledge to assist guests throughout their stay. We seek dynamic individuals excited to join our team of hospitality professionals. If you are positive, adaptable, intuitive, and genuinely interested in the well-being of others, we invite you to discover how you can thrive at Westin.

The Impact You’ll Make:

Our Quality Keepers understand that small details create a big impression on our customers. Their organization, attention to detail, and care reinforce our position as a leading hospitality company. An Overnight Loss Prevention Officer is responsible for safeguarding hotel property and assets, and ensuring the safety of guests, employees, and visitors.

Responsibilities & Qualifications

What we are looking for:

• A warm, people-oriented demeanor
• A team-first attitude
• High attention to detail and a drive to complete tasks

Position Requirements:

• Patrol hotel property to ensure safety and protect assets
• Investigate crimes against property and persons
• Assist sick and injured guests and employees, documenting reports
• Respond to house calls, assist with safety, security, and hotel operations
• Maintain accurate records, including camera monitoring, shift logs, lost & found reports, and guest/employee interactions
• Execute evacuation and emergency procedures when necessary
• Comply with WRS’s Occupational Health and Safety Program and WorkSafeBC regulations

Skills & Experience:

• Knowledge of Fire, Life & Safety standards/processes
• Strong verbal and written communication skills, with a passion for connecting with others
• Basic computer skills
• Excellent attention to detail

General Requirements:

• Legal entitlement to work in Canada
• Willingness to obtain a BC security worker’s license
• Willingness to attain Occupational First Aid Level 2
• Ability to work independently, remain alert, and handle emergencies calmly (training provided)
• Excellent problem-solving skills
• Positive attitude and professional demeanor
• Strong multi-tasking, organizational, and prioritization skills
• Understanding of de-escalation strategies (training provided)
• Ability to lift up to 50 lbs
• Satisfactory criminal record check

Health & Safety:

• Safety orientations and monthly safety committee meetings
• Certified under the COR program for occupational health and safety

Compensation: $23/hr

Other Perks/Benefits

We support your wellness with:

• Team-spirited coworkers and encouraging management
• Learning and development opportunities
• Reward and recognition programs
• Staff accommodation (subject to availability)
• Discounted hotel stays through Marriott ‘Explore’ Program
• Complimentary staff meals