Overnight Lead Guest Services Team Member

Pilotcompany; Ayr; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Fuel Discount

Weekly Pay

RRSP for Full Time Employees

Extended Health Care Benefits

AD&D Insurance for Full Time Employees

Life Insurance for Full Time Employees

Adoption Assistance

Tuition Reimbursement

Extensive Training Program

Job summary

Pilotcompany is seeking a dedicated team leader to manage a shift of cashiers and ensure efficient processing of transactions. Responsibilities include completing reports, adhering to sales guidelines, and maintaining a high level of service for guests.

The successful candidate will possess strong retail and customer service skills, ability to work nights and weekends, and will play a crucial role in maintaining team morale and guest satisfaction.

Qualifications

• Previous experience or working knowledge of retail operations.
• Incredible customer service skills & the ability to help maintain a customer focused culture.
• Must be proficient with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with various stakeholders.
• Must be able to work a flexible schedule of nights, weekends, and holidays.
• Background check is required.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of transactions.
• Complete end-of-shift reports and close out procedures.
• Ensure quality service is delivered to every guest.
• Handle guest complaints and issues by following company processes.
• Assist with maintaining deli, cleaning showers and restrooms.
• Ensure all activities comply with rules and regulations.

Skills

Customer service skills

Retail operations

Calculator proficiency

Team collaboration

Job description

Essential Functions

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Pay Rates Starting between: $17.95 - $20.75 / hour

This position is for a current vacancy.

Qualifications

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, weekends, and holidays
• Background check is required

Benefits

• Fuel Discount
• Weekly Pay
• RRSP (for Full Time Employees)
• Extended Health Care Benefits (for Full Time Employees)
• AD&D Insurance (for Full Time Employees)
• Life Insurance (for Full Time Employees)
• Adoption Assistance
• Tuition Reimbursement
• Extensive Training Program

Artificial Intelligence is used to screen, assess, or select applicants.