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Overnight Guest Services Attendant - Winter Seasonal

Four Seasons Hotels and Resorts

Whistler

On-site

CAD 30,000 - 60,000

Full time

Yesterday

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Job summary

Join a prestigious team at Four Seasons Resort Whistler as an Overnight Guest Services Attendant. In this vital role, you'll ensure top-tier service to guests arriving and departing, handling inquiries and ensuring memorable experiences as part of a dedicated team in a luxurious alpine setting.

Benefits

Competitive wages

Affordable staff accommodation

Leisure benefit - seasonal ski pass or winter leisure allowance

Employee wellness initiatives

Complimentary meal every shift

Paid time off and vacation days

Qualifications

Previous experience in customer service required.
Strong command of the English language is necessary.
Comfortable lifting and carrying 20+ pounds.

Responsibilities

Greet guests and assist with luggage.
Provide directions and information about local attractions.
Resolve guest inquiries and complaints.

Skills

Customer service

Teamwork

Communication

Education

Valid work authorization for Canada

Class 5 BC Driver’s license

Overnight Guest Services Attendant - Winter Seasonal

Join to apply for the Overnight Guest Services Attendant - Winter Seasonal role at Four Seasons Hotels and Resorts

Overnight Guest Services Attendant - Winter Seasonal

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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About The Role

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Full Time, Seasonal Overnight Guest Services Attendant.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

Hourly wage: $20.00 - $22.00 plus eligible for $2 per hour overnight shift premium.

What You Will Do

Greet guests arriving by private car, taxi, or limo by opening car doors and welcoming them to the hotel.
Assist guests in descending from their vehicles and help unload their luggage.
Redirect guest luggage to the respective guest rooms.
Assist in valet parking cars and occasionally drive the house car around Whistler.
Provide guests with directions, recommendations, and information about the town and its attractions.
Load luggage into cars for departing guests.
Handle all guest interactions with the highest level of hospitality and professionalism.
Accommodate special requests whenever possible.
Resolve customer complaints and assist with inquiries about hotel services, hours of operation, key personnel, in-house events, and more.

What You Bring

Previous experience in customer service.
Previous experience in a hotel or guest service role preferred.
Strong command of the English language.
Comfortable lifting and carrying 20+ pounds.
Class 5 BC Driver’s license REQUIRED.
Clean driving record.
Excellent commitment to service.
Valid work authorization for Canada.

What We Offer

Competitive wages
Affordable staff accommodation located in scenic Whistler
Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance
Employee recognition and events including employee of the month, years of service milestones, winter gala, summer activities, etc.
Employee wellness initiatives designed to promote wellbeing and inspiration (yoga, e-bike rides, creative workshops and more!)
Complimentary meal provided every shift in our staff cafeteria
Paid time off; vacation days and additional floating holidays per year
Excellent training and development programs
Exclusive discount and travel programs with Four Seasons worldwide

Schedule & Hours

As our hotel is open 24/7, 365 days a year, we expect our service staff to be flexible in working mornings, evenings, weekends, overnights, and holidays.

Learn more about what it’s like to work for Four Seasons:

http://fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn More About Four Seasons Whistler On Social Media

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Travel Arrangements and Hospitality

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Whistler, British Columbia, Canada 3 weeks ago