Overnight Grocery Associate

Southeastern Grocers; Maple Ridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Overnight Grocery Associate to enhance customer experience and ensure product availability. In this vital role, you will assist in reaching sales goals while providing exceptional service during overnight hours. Your responsibilities will include replenishing stock, maintaining compliance with safety standards, and fostering a welcoming environment for customers. This position offers an opportunity to be part of a diverse team dedicated to creating a positive shopping experience. If you thrive in a fast-paced environment and have a passion for customer service, this role is perfect for you.

Qualifications

• Must be 18 years of age and authorized to work in the U.S.
• Strong customer service and communication skills are essential.

Responsibilities

• Replenishes products overnight and ensures customer satisfaction.
• Maintains safety and compliance with food handling practices.

Skills

Customer Service Skills

Interpersonal Skills

Motivational Skills

Communication Skills

Education

High School / GED

Job description

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Overnight Grocery Associate

Job Purpose

Assists the department manager in reaching sales and profit goals established for the department. Replenishes product throughout the store during overnight hours. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable, and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.

Essential Responsibilities

1. SERVICE: Creates an environment that enables customers to feel welcome, important, and appreciated. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at-shelf product availability, freshness, product rotation, inventory levels, stocking, including maintaining POG integrity and shelf price tags/signage, ordering, and cooler/freezer conditioning. Offers customers assistance in finding or suggesting products. Percent of Time: 70%
2. LEADERSHIP: Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job-specific information. Adheres to all local, state, and federal laws, and company guidelines. Percent of Time: 10%
3. FINANCIAL: Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperature logs per policy. Percent of Time: 10%
4. COMPLIANCE/SAFETY: Ensures company standards for safety, proper food handling practices, sanitation, and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, USDA, and COOL. Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risks or issues, and illegal activity, including robbery, theft, or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation of safety hazards within the department. Percent of Time: 10%

Disclaimer: Performs other job-related duties as assigned.

Qualifications

Required Education: High School / GED

Language Requirements: English (Required), Spanish (Preferred)

Relevant Experience: 0-3 years minimum

Knowledge, Skills & Abilities Required:

• Must be 18 years of age
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.
• Strong customer service skills.
• Exceptional interpersonal, motivational and communication skills.

Environmental Factors

Retail - General Heavy: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: The employee may be exposed to indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions, and other toxins.

Travel Percent & Overnight: Occasional Travel, No Overnight

Shift(s): Overnight varied shifts.